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Customer Solutions Engineer | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. Provide technical consulting, custom development and support to Diamond customers. Researches and resolves problems and issues, in conjunction with Software environments. Requires interface with other team members and customers. May be an escalation point for support. May involve travel to customer sites.
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Skills/Requirements | ||||||||||||||||||||||||||
PRINCIPAL DUTIES AND RESPONSIBILITIES Consulting Services
Incident Resolution
Knowledge Management
Communication
Additional Duties
JOB SPECIFICATIONS Education
Bachelor's degree or relavent experience required Work Experience Typically requires a minimum of 2 years of related experience with a Bachelor’s degree or diploma in Computer Science, Programming, Mathematics, Accounting or equivalent; or 5+ years of experience in technical consulting, help desk/network support role in a service-based industry. Relevant Professional accreditation(s) MCSE, MCDA are desirable; Prior work experience with reporting toolsets (MS Dynamics GP Report Writer, SSRS, Smartlist Builder, Excel Report Builder, Crystal Reports). Must have a solid understanding of networks, O/S, protocols, SQL exchange Server, Active Directory. Skills and Abilities
If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.
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