Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.     

 Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Key Success Factors

• Obtains or exceeds benchmark client satisfaction scores.
• Meets or exceeds utilization/billable targets.
• Acquires or exceeds the required number of client reference letters.
• Effectively sets expectations with clients and manages to those expectations.
• Consistently delivers projects on time, within scope and budget and ensures a seamless and timely transfer to the Client Services team. 
• Continues to develop product (Core Financial, Core Diamond module, Payroll) and industry knowledge.
• Proactively identifies improvements to self, department, or company. 

AUTHENTIC EXPECTATION SETTING WITH CLIENTS & SOLUTION RECOMMENDATIONS

• Set realistic expectations with the client and manages to those expectations, obtaining commitment to the project plan from the client.
• Understand the solution enough to be able to guide the client, push back or challenge assumptions when necessary or know what the right resources are to engage and when.
• Create scope of work, project charter, budget and any other project deliverables.  
• Identify solution gaps and make recommendations.   
• Work with clients to identify opportunities to provide additional value-added services/solutions to enhance or optimize their investment in the Diamond solution.
• Raises issues when they are not in the best interest of the client and is able to say no when required.  

PROJECT MANAGEMENT

• Perform project planning, scheduling, budgeting, tracking.
• Project resource and timeline control.
• Take full ownership for all aspects of the project regardless of who delivers the solution.
• Proactively keep stakeholders informed of project status and find ways to get the project back on track if there is slippage.  
• Take ownership for the quality of the implementation and proactively manage the change management process ensuring changes will add value to the client. 
• Effectively manage the client relationship.
• Conduct accurate and timely reporting to allow for accurate billing and quality metrics reporting, initiating discussions in advance of any potential budget overages. 

DOCUMENTATION

• Create and maintain project templates, charters, and checklists.
• Complete timely and accurate time sheet reporting.
• Assist in preparing responses to RFPs.

Knowledge and Skills

• Bachelor degree in a relevant subject.
• Minimum 5 years’ experience
• Experience working in professional services or support

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.

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