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Customer Solutions Engineer | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. Provide technical consulting, custom development and support to Aptean customers. Researches and resolves problems and issues, in conjunction with Software environments. Requires interface with other team members and customers. May be an escalation point for support. May involve travel to customer sites.
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Skills/Requirements | ||||||||||||||||||||||||||
Principal Duties and Responsibilites
5. Additional Duties
Education Bachelor's degree required Work Experience (Indicate the approximate years of relevant work experience necessary for this position) Typically requires a minimum of 2 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience. Typical range is 2-5 years.
Depending on position, experience can range from 2 - 4 years.
Knowledge · Advanced SQL queries · Crystal report design · SSRS report design · Functional Understanding of XML · Ability to make small (1-5 line) modifications to code · Understanding of web service (SOAP and REST) usage · Strong troubleshooting skills (Log file analysis and system testing)
Skills and Abilities · Strong understanding of relational database concepts and architecture. · Excellent time management and organizational skills, requiring minimal supervision. · Excellent verbal and written communication skills. · Strong analytical problem solving and decision making skills. · Ability to work efficiently and independently and do whatever it takes to get the job done. · Ability to handle difficult or sensitive situations with diplomacy and tact. · Track record in providing outstanding customer service. · Ability to travel to customer sites as required. If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.
*LI-AM1
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