Aptean is a leading provider of mission critical enterprise software solutions. We build and acquire industry-focused solutions to support the evolving operational needs of our customers. Our solutions help nearly 5,000 organizations stay at the forefront of their industries by enabling them to operate more efficiently, thereby ensuring higher customer satisfaction. For more information, visit www.aptean.com.

The Project Manager is responsible for the planning, implementation, and tracking of customer projects in the enterprise asset management (EAM) software space.

Project Managers ensure the project is completed on time and within budget, that the project's objectives are met and that everyone else is doing their job properly. Projects require a group of people to work together to achieve a set of specific objectives. Project Managers oversee the project to ensure the desired result is achieved, the most efficient resources are used and the different interests involved are satisfied.

Project Managers may also perform some business analyst or training roles in their projects.  Will involve travel to customer sites, estimated at 30%.

Scope

Knowledge: Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Contributes as both an individual and an informal supervisor on assigned projects.

Complexity: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.

        Supervision: Acts independently to determine methods and procedures on new or special assignments.                     Serves as a mentor to others. Supervises others when leading projects they own.

Principal Duties and Responsibilities

1.    Plan the project

a.    Define the scope of the project in collaboration with senior management.

b.    Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.

c.    Determine the resources (time, money, equipment, etc) required to complete the project.

d.    Develop a schedule for project completion that effectively allocates the resources to the activities.

e.    Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.

f.     Determine the objectives and measures upon which the project will be evaluated at its completion.

2.    Staff the project

g.    In consultation with the appropriate manager, recruit, interview and select staff with appropriate skills for the project activities.

h.    Manage project staff according to the established policies and practices of the organization.

i.      Ensure that all project personnel receive an appropriate orientation to the organization and the project.

j.     Contract qualified consultants to work on the project as appropriate.

3.    Implement the project

a.    Execute the project according to the project plan.

b.    Set up document repository to ensure that all project information is appropriately documented and secured.

c.    Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.

d.    Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.

e.    Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.

4.    Control the project

f.     Manages revenue goals set for projects.

g.    Accurately forecasts revenue, profitability, margins, bill rates and utilization across projects.

h.    Sets expectations upward regarding revenue and profitability projections.

i.      Performs as the initial management escalation point for any project related issues.

j.     Minimizes exposure and risk on projects.

5.    Evaluate the project

a.    Ensure that the project deliverables are on time, within budget and at the required level of quality.

b.    Evaluate the outcomes of the project as established during the planning phase.

6.    Knowledge Management

1. Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.

7.    Communication

1. Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

b.    Ensure a professional communication manner when in-person or in writing or on the phone at all times.

8.    Business Development

a.    Leads proposal efforts including completing project scoping and assessments.

b.    Effectively conveys our message in both written and verbal business development discussions.

c.    Works in conjunction with the sales team to follow up on sales leads within practice and ensure seamless handover between presales and project.

d.    Grows long-term relationships with customers.

Education

Bachelor's degree required

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 4 years’ experience; or equivalent experience. Typical range of experience is 6-9 years.

Specific project management experience can range from 2- 5 years. 

Ideal candidate has related work experience (consultant, trainer, business analyst) in professional services or support.

Knowledge

·         Enterprise asset management (EAM) software experience.

·         Experience working with offshore development.

Skills and Abilities

·         Very good educational background, preferably in the fields of computer science or engineering.

·         Proven working experience in project management in the information technology sector.

·         Solid technical background with understanding and/or hands-on experience in software development and web technologies.

·         Solid track record of relevant commercial experience

·         Excellent client-facing and internal communication skills.

·         Excellent written and verbal communication skills.

·         Solid organizational skills including attention to detail and multi-tasking skills.

·         Strong working knowledge of Microsoft Office.

·         PMP certification is a plus.

·         Personal Characteristics – Enthusiastic, Works well under pressure, Self-motivated.

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.

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