Call Center Representative | ||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||
Liberty Healthcare Corporation of North Carolina has an immediate opening for a Call Center Representative. This full-time position is based in Liberty’s office located at 5540 Centerview Drive in Raleigh, NC. This position supports Liberty’s program which administers in-home assessments to Medicaid beneficiaries for the purpose of determining eligibility for personal care services. Learn more about Liberty and the program online at http://www.nc-pcs.com PRIMARY ROLE: The primary purpose of the Customer Support Center (“Call Center”) is to assist Personal Care Services (PCS) providers with issues related to assessments, approvals, denials, and the like and to help Medicaid recipients and their families, who are applying for or receiving services under the PCS program. The most critical function of call center management is getting the right number of people in place at the right times to respond to callers with a minimum of delay. DUTIES AND RESPONSIBILITIES:
Hiring the preeminent candidates, investing in their continued success, and rewarding their ongoing contribution are at the core of our belief system. Liberty is proud to offer a competitive compensation and benefits package. |
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Skills/Requirements | ||||||||||||||||||||||||
Well-qualified applicants for this position will have these attributes:
Please note - applicants cannot have any personal or family-related affiliation with any provider of Medicaid-funded personal care services - or other affiliation that would cause or appear to cause any conflict of interest related to the services Liberty provides in North Carolina. Liberty Healthcare Corporation is doing business in North Carolina as Liberty Healthcare Corporation of North Carolina. Liberty Healthcare Corporation is an Equal Opportunity Employer. Veterans and people who have disabilities are strongly encouraged to apply for this position. If you're looking for an opportunity to showcase your customer service skills in a professional and collegial call center environment - Liberty is looking for you! We’re Liberty . . . and we give you the freedom to succeed! |
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