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Engineer CS Operations
Job#: 422824
Positions: 1
Posted: 12/02/2016
Job Type: Full Time
Location: IN-Bangalore
Department: Customer Support
Category: Support
Salary: Salary + Bonus
Benefits: Benefits
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Job Description

Aptean is a leading provider of industry-focused mission critical enterprise software solutions. We build and acquire solutions to support the evolving operational needs of our customers. Our solutions help nearly 5,000 organizations stay at the forefront of their industries by enabling them to operate more efficiently, thereby ensuring higher customer satisfaction. For more information, visit www.aptean.com.

2 - 4 years of relevant experience

 

Will be part of the team involved in developing the new customer portal

Will be part of the team which will maintain the customer portal

 

Job Responsibilities

 

1.      Develop enhancements and defect corrections, by:

  • Understanding customer and technical requirements
  • Researching and understanding code that is to be modified
  • Writing and reviewing code using Aptean's programming standards
  • Writing and executing unit test procedures
  • Writing and reviewing applicable documentation for developed or modified items

 

2.      Participate as part of a team by:

  • Mentoring and sharing knowledge with other team members
  • Collaborating information, ideas and goals with team members
  • Assisting and seeking assistance when needed to minimize team risks and schedule changes
  • Attending reviews of deliverables to identify improvements
  • Fostering a spirit of cooperation to meet business objectives and goals

3.      Maintain a productive work environment by:

  • Managing time and priorities to meet committed deadline
  • Producing results with a proper balance of quantity, quality, efficiency and cost
  • Applying a solution that supports business, customer and team objectives and goals

4.      Communicate effectively by:

  • Clarifying and confirming specific tasks or direction
  • Providing regular feedback and follow-up on all correspondence and tasks
  • Maintaining professional behavior in all interactions

5.      Maintain professional, technical and company product knowledge by:

  • Reviewing and understanding the application
  • Reviewing and understanding development environments, languages, and tools
  • Reviewing and understanding Aptean's programming standard
  • Understanding the configuration management process
  • Understanding the company’s best practices for development

6.     Contribute to team effort by

  • Accomplishing related results as needed
  • Having the ability to multi-task and change tasks as needed.

 

Technical Skills ( 2- 4 years of experience in the following technologies)

 

  1. PHP
  2. Drupal v 7 or 8
  3. CSS

 

                 Should have been in customer facing role 





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