Fab is looking for energetic and personable customer support agents to join our growing team. This position will be to support the Customer Service and Operations Teams.

Our Customer Service is responsible for building relationships with customers, going above and beyond to resolve customer issues, and coordinating across internal Fab teams to put customers first.  Fab Support agents are: friendly, empathetic, professional, articulate, take ownership, and go above and beyond.  Our team is empowered to do what it takes for our customers, and know when to question the norm to make sure our customers have a Fab experience.

If you are quirky, energetic, and original with a desire to make customers smile, this is an amazing opportunity for you!

Our customer support team is responsible for:

• Responding to and resolving a high-volume of customer inquiries via email

• Troubleshooting customer questions, issues and complaints, to ensure our customers leave every interaction with a smile

• Understanding Fab designers and products to answer customers questions

• Communicating key features and functions of Fab’s website and app to our customers

• Investigating customer orders and acting as a liaison between the customer and internal Fab teams on any shipping, technical, or designer (vendor) issues

• Taking a light-hearted approach to tough situations

• Willing to help with specialized projects as well as other teams in the company

Desired Skills & Experience

You must:

• Have the ability to work a flex schedule as needed (weekends and holidays)

• Have the availability to attend and pass our training program

• Have impeccable writing skills

• Be even-tempered, kind and respectful, with grace under fire

• Have strong computer skills: Minimum 55 WPM, Office (Word, Excel), Internet savvy

• Be a team player who is willing to take responsibilities outside of your defined role

• Be flexible and comfortable adapting to new processes and systems

• Be comfortable making judgment calls, staying cool in unique and challenging customer situations

• Be a fast learner who's able to hit the ground running in learning and working across multiple systems

• Have a desire to ensure all Fab customers leave every interaction with a smile