Under the direction of Housekeeping Director assists in the supervision of the Housekeeping department. Assigns and follows up on cleaning assignments or special tasks for Housekeepers. Delivers special-request items to guest rooms and handles guests concerns.

Position Functions / Areas of Responsibility

• Answering phone calls from guests. Answering phone calls from guests.
• Checking items in and out for guests.
• Resolving guests’ complaints.
• Occasional cleaning of guest rooms.
• Washing and folding linen.
• Maintains and cleans housekeeping closets.

Interactions

• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Education & Experience Requirements

• High School Diploma or equivalent required.

Specific Requirements

• Must be at least 18 years of age.

Skills & Knowledge

• Demonstrate basic competency in reading, writing, speaking, simple arithmetic and interpersonal relations.
• Advanced working with others in situations which are unstructured and complex.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires strong understanding of other Snowbird operations.

Work Schedule

• Regularly scheduled work shifts, requires being on-call and working weekends, holidays, and some evenings. Summer hours 8:30am-4:30pm Winter hours 9:00am-5:00pm 

  Working Conditions

• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 30 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Work is routine in pleasant, comfortable surroundings.  General office conditions prevail. 

All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.