Request Processor
Job#: 416870 Positions: 0 Posted: 05/29/2018 Job Type: Full Time Location: NC - Raleigh Department: NC IA Category: Call Center Representative | Customer Service Professional Salary: Hourly	Apply To This Job Return To List
Job Description
Experienced professionals are encouraged to consider an outstanding career opportunity with Liberty Healthcare Corporation of North Carolina. Liberty Healthcare provides a wide array of health and human services to people throughout the United States. We serve people in their homes and communities as well as in hospitals and specialized treatment settings.  We help people who have physical and mental illnesses get better. We serve people who have disabilities – ensuring they receive vital services, are safe, well-cared for and live as independently as possible. On behalf of North Carolina’s Division of Medical Assistance, Liberty Healthcare conducts assessments and needs-based eligibility determinations for all North Carolinians who are applying for Medicaid-funded personal care services. Each year, Liberty Healthcare conducts approximately fifty-five thousand home visits and assessments. A full-time “Request Processor” position is currently available with Liberty Healthcare. This position will be responsible for processing physician referral requests for personal care services. The specific responsibilities associated with this position will include: Processes physician referral requests for PCS services including receipt by FAX and electronic submission, reviewing for completeness, entering the data into the database and sending out notifications to recipients and providers Sends technical denials, change of provider notifications, and adverse decision notices to the referring physicians, recipients and providers as well as reviews and accepts provider Plans of Care. Adheres to procedures and performance criteria, including time frames for completion of tasks Participates in the training program specific to the PCS referral process and post-assessment notification process Completes annual/biannual web-based training as required by Liberty Assures contract compliance by delivering quality services and meeting all contractual, legal and regulatory requirements pertaining to his/her role Proactively anticipates and prevents problems that could result in customer dissatisfaction or failure to deliver contracted services Responsible to recognize risk and implement plans to control and avoid such risk Performs other duties as assigned. As a valued full-time employee of Liberty Healthcare in the role of Request Processor – you can expect a competitive hourly rate of compensation and well-rounded benefits package which includes paid time off, health insurance and more. Click here for a detailed overview of the benefits package This position is based in a call center located at Liberty Healthcare Corporation of North Carolina’s headquarters at 5540 Centerview Drive in Raleigh, NC.
Skills/Requirements
Well-qualified candidates for this position will possess the following: Minimum of a high school degree;  Bachelor Degree preferred Basic computer skills Possesses good interpersonal and communication skills Strong orientation to customer service Must be able to work in fast paced environment Ability to organize and manage multiple priorities. Please note – applicants must not have any personal or family-related affiliation with any provider of home health or home care services or other affiliation that would cause or appear to cause any conflict of interest related to the services provided by Liberty Healthcare Corporation of North Carolina. Liberty Healthcare Corporation is doing business in North Carolina as Liberty Healthcare Corporation of North Carolina. Liberty Healthcare Corporation is an Equal Opportunity Employer. Veterans and people who have disabilities are strongly encouraged to apply for this position. Click here to learn more about Liberty Healthcare’s services in North Carolina Click here to visit Liberty Healthcare Corporation’s website If you're looking for an opportunity to showcase your customer service and scheduling skills in a professional and collegial call center environment - Liberty is looking for you!
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