Overview: Coordinates the information, documentation and communication necessary to support assigned Account Manager(s).
Skills and Abilities:
Ability to:
- Provide sales activity support to account managers
- Acquire legal and technical information required to complete commercial contract negotiations
- Create standard contracts in compliance with company policy
- Liaise with the legal department to facilitate legal or commercial change requests to standard contracts. Read and comprehend detailed legal documents
- Verify technical data related to fleet equipment
- Perform order entry, reporting, research, and resolution of issues
- Maintain detailed files and records
- Assist with basic internal and external contract-related audits
- Serve as main contact to assigned operations personnel for contract-related inquiries
- Demonstrate effective data comparison skills
- Demonstrate strong written and verbal communication skills
- Demonstrate problem-solving and conflict resolution skills
- Demonstrate proficiency with Microsoft Excel and CRM system (SalesForce preferred.)
Knowledge:
- Some knowledge of departmental function, processes, workflow, systems and documentation strongly preferred
Minimum Education and Certification:
- High School diploma or equivalent
Minimum Experience:
- Typically at least 3 years administrative experience plus some related experience in customer service, administering sales and/or legal contracts, supply chain, or order management
Leadership:
- May serve as a resource to others with less experience
Non-Essential Duties:
- Peforms other duties as assigned
Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Regularly required to stand, walk, and bend with good balance, use hands to finger, handle or feel and reach with hands and arms
- Regularly required to sit, perform repetitive duties, use a PC and to talk and hear
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus
- Regularly required to lift, move and carry up to 10 pounds
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