The Instructional Design Manager has overall responsibility for managing the content and structure of Abiomed's training, education and certifications programs and ensuring consistency across training content. The IDM works with all members of the Advanced Clinical Training & Support Team as well as cross functionally with Marketing, Product Management, Regulatory and Engineering.
Principle Duties & Responsibilities:
Works with subject matter experts and key stakeholders to develop learning objectives for all programs
Ensures that all presented material (IFUs, electronic training, presentations, customer tools, etc.) is up to date and consistent with current product iteration, procedure and technique, and software version
Ensures training and certification material is consistent with sales and marketing messaging
Designs and implements testing and learning assessment tools
Develops and manages material for online customer training, internal e-learning, field-team training, presentations and customer learning/reference aids which facilitate the use of Abiomed objectives
Works with outside consultants and contractors to accomplish content management objectives
Manages delivery of all final content, in multiple formats, and ensures its appropriately routed for approvals and posted in proper locations
Maintains certification handbooks
Advises Abiomed teams on best practice recommendations to promote learning and retention across a wide range of audiences and programs
Skills/Requirements
BA/BS degree
10+ years experience as an instructional designer or technical writer, preferably in the cardiovascular medical device industry
Experience with content delivery methodologies including print, web, eLearning and audio/visual presentations
Ability to communicate ideas and information (oral and written) clearly, effectively and frequently
Advanced skills in Microsoft Office, especially PowerPoint, as well as Adobe InDesign and/or other programs used to develop training content to be delivered via a LMS system.
Knowledge of Cornerstone On Demand a plus
ABIOMED is an Equal Employment Opportunity/Affirmative Action employer. We are committed to the policy of providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability or national origin.
