FOOD QUALITY EXPERT/CAPTAIN  MISSION

To deliver high quality, tasty, hot food, fast, to every guest.
 
ESSENTIAL FUNCTIONS

• Maintain a clean, neat, safe, food handling environment.
• Maintain a constant state of urgency.
• Deliver high quality, tasty, hot food to every guest.
• Be the final quality control checkpoint-be proud of everything.
• Be considerate of special requests and their importance.
• Always consider eye appeal as well as taste and temperature.
• Be a quality maniac! Make sure food arrives at the table at peak quality.
• Be rush ready, never allow a lack of planning to interfere with the guest’s satisfaction.
• Make products as fast as possible, with precision and fantastic eye appearance. 
• Expedite orders from the window to the dining room.  Find runners or run yourself!
• Inform management of slow-downs and the need to take corrective action.
• Work as a team-utilize our systems and procedures for maximum efficiency.
• Alert team members of online orders to insure coordination of all products. 
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

GENERAL JOB REQUIREMENTS

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to work the scheduled / assigned times and required overtime for the position.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.

 SPECIFIC JOB SKILLS AND QUALIFICATIONS

• High School Diploma or equivalent
• Commercial Food preparation background / experience preferred.
• Must be able to stand and walk for extended period of time.
• Must know safety information regarding all materials used within the scope of the work.