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Tech Support Specialist
Job#: GS-4148885
Positions: 1
Posted: 02/25/2015
Job Type: Temporary
Location: US-NJ-Jersey City
Department: Information Technology
Category: Finance
Salary: Hourly
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Job Description

Manage the network environments utilizing all prescribed utilities and tools to ensure a high level of service availability. -Adheres to set technical and administrative procedures/practices utilizing prescribed utilities and tools. -Escalates in accordance with set policies and procedures. -Works with domestic and international service providers/carries to resolve communications problems. -Bypasses or restores defective components under the guidance of senior staff members. -Initiates back-up scenarios for failed services when applicable. -Identifies and resolves data communications protocol problems.

 





Skills/Requirements

Skills:

Understanding of network topologies -Hands-on experience with Routers, Switches, and Multiplexing, etc/ -Basic understanding of protocol operation including host-to-host communications, data transfer, routing strategies, and network management. -Fundamental understanding of network/application protocol operation. Install, configure, and support Microsoft Windows servers and workstations.

Education:

BA or BS

 

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