*All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies.

Purpose:
Under the direction of Restaurant Manager 
Provide quality service to guests that exceed expectations.  Responsible for making and serving all alcoholic beverages in the restaurant and/or lounge.

Position Functions / Areas of Responsibility
1. Prepares mis en place for his/her assigned station, is ready to assist others if needed, completes daily duties before and after the shift in order to maintain appearance and cleanliness of station for guest service.
2. Greets and informs guests of specials and menu changes, employs suggestive selling techniques in order to enhance the guest experience and to increase company revenues.
3. Addresses and anticipates guest needs.  Keeps tables and /or bar neat and clean throughout service.  Provides guests with proper utensils and condiments.   Keeps all water and beverage glasses filled as requested.
4. Responsible for all financial transactions for services.  Obtains bank at the beginning of the shift and verifies monies. Rings out guest checks and collects payments.  Runs end of shift reports, counts out drawer and makes deposits.  Reconciles receipts for total sales.  Researches problems in Accounting.
5. Maintains sanitation of area.  Maintains good safety practices of employees and guests throughout the property, follows state policies and regulations for serving alcoholic beverages in a responsible manner.
6. Participates in on-going employee training.  Takes part in all sales goals and incentive programs in order to improve performance of guest service standards.  Treats guests and employees with respect and in a pleasant manner, takes fast and appropriate action to solve problems, and handles guest and internal concerns in a professional manner in order to meet guest expectations and company service standards.
7. Travel: None

Interactions
1. Direct and continuous contact with guests.
2. Direct and continuous contact with co-workers, management, and other departments.
3. Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Education & Experience Requirements
• High School Diploma or equivalent preferred.
• 1-2 years of job-specific work experience with demonstrated competence.

Specific Requirements:
• Must be at least 21 years of age.
• Food Handler Permit, Tips Cert, Sheriff Work Card

Skills & Knowledge
Technical: 
Must demonstrate competency in reading, writing and basic communication skills.
• Must demonstrate ability to learn menus, recipes and wine lists.
• Must demonstrate competency in arithmetic with accuracy in counting, adding, subtracting, multiplying and dividing.
• Must demonstrate proficiency in handling and keeping record of large sums of money.
• Must demonstrate ability to multi-task, i.e., serve many guests at once and track tabs while maintaining good customer service and interactions between the dinning room and kitchen.

Administrative: 
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires problem solving and initiation of activities within job description and responsibility limitations.

Working Conditions
Work Schedule:
• Specific Shift: 3:30pm to close. Rotating schedule depending on business levels including  weekends and holidays.

Mental:
• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.

Physical:
• Must be able to lift 25 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.