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Customer Service Rep - Call Center
Job#: 16082
Positions: 1
Posted: 10/22/2014
Job Type: Full Time
Location: US-KS-Call Center (Topeka)
Department: Retail Banking
Category: Central
Salary: Hourly
Benefits: Full Benefits
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Job Description

Responsible for customer service activities and cross-selling opportunities through the customer service call center. Places and receives telephone calls related to customer business. Provides information to customers on various types of accounts, loan balances and other available services. May take consumer loan information over the telephone and is able to respond to questions pertaining to the consumer loan programs offered by the Bank. Participates in all sales promotions. This position requires regular, predictable and timely attendance at work to meet department workload demands.

Work Schedule:  9:30am - 6:30pm  - working one Saturday 9 -6 and one Saturday 9-1 with 3 weekends off  (hours adjustment for the weeks working Saturdays with 1 full day off)

  • Ability to provide excellent customer service
  • Ability to sit for extended periods of time
  • Demonstrated sales experience
  • Knowledge of personal computer and other office equipment
  • Ability to read and comprehend verbal and written instructions
  • Ability to learn, retain, and follow various policies and procedures of the bank
  • High school diploma/GED
  • Strong telecommunications skills


Equal Opportunity Employer Minorities/Females/Vet/Disabled

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