Fab is looking for energetic and personable Holiday Help customer support agents to join our growing customer care team, also known as the “Crackerjacks.” This Position will be to support the Crackerjack Team throughout the Holiday season from Oct 27, 2014 - Jan 15, 2015.

Our Crackerjacks are responsible for building relationships with customers, going above and beyond to resolve customer issues, and coordinating across internal Fab teams to put customers first.  Fab Crackerjacks are: friendly, empathetic, professional, articulate, take ownership, and go above and beyond.  Our team is empowered to “go to bat” for our customer, and know when to question the norm to make sure our customers have a Fab experience.

If you are quirky, energetic, and original with a desire to make customers smile, this is an amazing opportunity for you!

Crackerjacks are responsible for:

• Quickly responding to and resolving a high-volume of customer inquiries via email
• Troubleshooting customer questions, issues and complaints, making sure our customers leave every interaction with a smile
• Understanding Fab designers and products to be able to answer customer questions
• Communicating key features and functions of Fab’s website and apps to our customers
• Investigating customer orders and acting as a liaison between the customer and internal Fab teams on any shipping, technical, or designer (vendor) issues.
• Taking a light-hearted approach to tough situations

Desired Skills & Experience

You must:

• Have the ability to work a flex schedule as needed
• Have a flexible schedule and a willingness to work non-traditional hours and weekends
• Have the availability to attend and pass our training program
• Have impeccable writing skills
• Be even-tempered, kind and respectful, with grace under fire
• Have strong computer skills: Minimum 55 WPM, Office (Word, Excel), Internet savvy
• Be a team player who is willing to take responsibilities outside of your defined role
• Be flexible and comfortable adapting to new processes and systems
• Be comfortable making judgment calls, staying cool in unique and challenging customer situations
• Be a fast learner who's able to hit the ground running in learning and working across multiple systems
• Have a desire to ensure all Fab customers leave every interaction with a smile
• Have at least a college degree