Fab is currently looking for a Customer Service Agent (English) as part of the Fab team in Berlin. Fab offers customized furniture solutions in high quality for competitive prices. Customers can either use innovative, web-based configuration tools to design their own storage, dining, and seating solutions, or they can choose to work with our interior design team to make their dream piece of furniture become reality.

The Role

The Customer Service Department deals with post-sales processes and is directly involved with customers. It is a very crucial part of the entire supply chain, and is closely linked with the Production Team, the Logistics Team, and the Sales Team. At Fab Europe our Customer Service Agents are responsible for going above and beyond to resolve customer issues, and coordinating across internal Fab teams to put customers first.

Responsibilities

• Quickly resolving a high-volume of customer inquiries via phone and email in an engaging manner
• Troubleshooting customer questions, issues and complaints, making sure our customers leave every interaction with a smile
• Dealing with basic legal matters regarding sale contracts
• Minimizing liability and losses by operating quickly and reasonably
• Becoming an expert of Fab products to be able to offer outstanding customer service
• Investigating customer orders and acting as a liaison between the customer and internal Fab teams on any technical or logistical issues

Profile

You must

• Have 1+ year experience in customer service
• Have a native level of English
• Have training or work experience in furniture, interior design, architecture or related fields – not essential, but desired
• Be experienced in working with legal texts and be able to quickly grasp legal contexts
• Be even-tempered, kind and respectful, and able to remain calm under pressure
• Be a team player who is willing to take on responsibilities
• Be comfortable making judgment calls, staying cool in unique and challenging customer situations
• Be a fast learner who's able to hit the ground running in learning and working across multiple systems

Work

Fab offers a great work environment, free catered lunch every day, employee discounts and the ability being part of a fast growing global company. We encourage you to wear what you want, and become what you want to be. At Fab you will experience:

• The chance to work with a pioneering and exciting e-commerce company
• Competitive pay and employee benefits package­­­­­
• Working with a dynamic international team
• Ability to develop yourself and your career

Does this description fit your profile? Are you interested in the job? Then we are looking forward to receiving your application by clicking the apply-button.