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Desk Top Technician
Job#: 206492
Positions: 1
Posted: 09/03/2013
Job Type:
Location: Albany, NY
Department: Command Center
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Job Description

Let’s Work Together

Desk Top Technician

This position is based in Clifton Park, NY

Life at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.

The role: Desk Top Technician

This role will be part of the Client Services team responsible to assist in the support and implementation of solutions for client technologies. This includes supporting large migrations and new technology efforts in addition to being a technical resource, providing day to day administration and 2nd level support.

The client technologies include Microsoft desktops/laptops/Citrix servers/peripheral devices/software, PDA's, etc. The team also supports tools and software for client technologies such as anti-virus, Microsoft Office, Visio, support tools and procedures, and software distribution. You must have strong hands on experience supporting the Windows and Citrix operating systems for a variety of applications with optimum performance. You will assist in the packaging/scripting and use automation to manage a large number of PC Clients and Citrix users. Strong accountability, analytical, organizational and communication skills are a must.


  • Assist in the delivery new products, operating system upgrades and patches
  • Be familiar with and execute standard operational procedures
  • Execute desktop/laptop build processes
  • Perform systems end user support for Client Services
  • Perform software for distribution as task as documented
  • Perform inventory maintenance processes for Client Services assets
  • Maintain relevant and current knowledge and within assigned technical fields
  • Provide timely support for incidents
  • Provide delivery services as needed
  • Execute configuration management processes, while following all change management guidelines.
  • Provide on call support as required


  • High School graduate with relevant technical experience required, AAS Degree in MIS, Business, related field or equivalent experience a plus
  • Minimum 1-2 years experience supporting Windows desktop/laptop/Citrix/Active Directory environment (roaming profiles, etc)
  • Solutions oriented, taking initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
  • Initiative and ability to identify and resolve customer problems
  • Committed to continual improvement


  • Certification: Citrix, Microsoft, or equivalent experience a plus
  • ITIL V3 knowledge a plus

About nfrastructure:

nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.

 More information about nfrastructure can be found at

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nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions  

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