The Hourly Manager is Responsible and Accountable for:
Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience
Labor Scheduling/Revenue Control- Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback.
Crew Training and Certification- Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirect their efforts.
Recruitment and Selection- Provides candidates with appropriate and timely information about the position, the organization, and the selection process.
Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram.
Execution of Housekeeping Systems- DOP’s posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget.
Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard.
Experience: minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
We are a company founded on ice cream but built around families. We opened our
first Friendly's Ice Cream Shop in Springfield, Massachusetts in 1935.
Friendly's is a place where hungry people can sit together, eat together, joke
together and debate about who has the best way to eat an ice cream sundae, where
sons can find out why lefty pitchers are harder to hit and where families can
meet up to get an extra fifteen minutes of talk time over our famous ice cream.
We are committed to quality in everything we do, from our made to order
Friendly's Big Beef® Burgers to our signature SuperMelt® Sandwiches every meal
with classic comfort foods and delicious new dishes that you can only find at
Friendly's. And we end every meal with unbelievable homemade ice cream in
limitless sizes, shapes, and flavors.
For over 70 years, we've built a place that brings you a friendly staff,
reasonable prices, and a thousand sweet ways to end your day. That's why we
truly are the one place Where Ice Cream Makes The Meal®.