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Job Type: Full Time
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Job Description

The Food Quality Manager is Responsible and Accountable for:


  • Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience 
  • Labor Scheduling- Achieving proper production levels to deliver excellent service using and adhering to Friendly’s hiring methods and standards. 
  • Food Cost Control- Weekly Food Inventory, Food Prep via forecast, Food Sanitation Evaluation and action plans.  Ensuring proper execution of all Friendly’s food handling procedures and recipes.
  • Operating responsibly and efficiently and within the theoretical food cost expectations
  • Crew Training and Certification- Execution of FOH/ BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, Lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations
  • Engaging team members through engagement, WOW Recognition, restaurant communications, and annual safety training.
  • Crew professional development roadmap (PDR) execution
  • Recruitment and Selection- Interviewing BOH candidates
  • Maintenance and Repair- monitor service, manage M&R declining budget, facilities related issues and action plans on BOH.
1700 Burrstone Road

New Hartford, NY 13413


  • Experience: minimum of three years of restaurant management experience.  Must have a proven track record of achieving results and building successful teams.
  • Education: High school graduate or GED equivalent
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About Friendly's Ice Cream, LLC

In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.

Today, Friendly’s is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.

You can always find your long-time favorites on the menu! From our made-to-order Friendly’s Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We’ve also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can’t beat that!

For more than 70 years, Friendly’s has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we’ll make sure you leave happy with a great memory. Because that’s what Friendly’s is all about.