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GENERAL MANAGER
Job Type: Full Time
Location: PA-LEBANON-QUENTIN ROAD
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Job Description

The General Manager is Responsible and Accountable for:

Responsibilities:

  • Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience 
  • Labor Scheduling- Achieving proper staffing levels to deliver excellent service using and adhering to Friendly’s hiring methods and standards.
  • Food Cost Control- monthly inventory/key item inventory- Overall shift execution by adhering to Friendly’s standard operating procedures.
  • Ensuring proper execution of all Friendly’s food handling procedures and recipes.
  • Operating responsibly and efficiently and within the theoretical food cost expectations
  • Revenue Control- review weekly and monthly P&L and action planning
  • Crew Training and Certification- Orientation and on-boarding paperwork- Retaining team members and management through engagement, appropriate levels of training, feedback, development and adherence to standards
  • RLT Training and Certification
  • Recruitment and Selection
  • Service and Marketing- Guest feedback scores and action plans and local store marketing
  • Maintenance and Repair- monitor service, source bids, approve invoices for payment
  • Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
  • Ability to motivate others to drive for results
  • Operating  the restaurant effectively and efficiently by controlling costs at an acceptable level; integrity of all financial reporting.
Skills/Requirements

Requirements:

  • Experience: minimum of three (3) years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
  • Education: High school diploma or equivalent
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