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Data Collection Team Lead
Job#: US193377
Positions: 1
Posted: 07/26/2013
Job Type: Full Time
Location: US-NJ-Parsippany
Department: Research & Development
Category: Development/IT
Salary: Salary + Bonus
Benefits: Benefits
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Job Description

 

 

The Data Collection Team Lead is required to move seamlessly through responsibilities. A strong candidate will feel comfortable in a variety of duties including, but not limited to communicating with other team members, documenting inventory, troubleshooting with customers, and leading conference calls as needed. This position is dynamic in that one or more of these duties may be completed throughout the day.

Duties and responsibilities include:

  • Will develop an in depth knowledge of our data collection product line that includes hardware and software  
  • Will investigate, analyze and troubleshoot complex customer issues
  • Primarily will work with end users on new implementations and support of data collection equipment and interface software.
  • Will be required to manage a case load and document troubleshooting effort
  • Collaborate with other product team members and groups throughout SumTotal
  • May include guiding users over the phone or at times on site installing data collection devices and software.
  • Will need to assist with inventory management, shipping and receiving.
  • Will work closely with manager on priorities and assist team on day to day activities.
Skills/Requirements

 

 

  • Strong communication skills. Able to lead conference calls and meetings
  • Has an understanding of data collection technology including network communications and input devices. Knowledge of biometric technology a plus.
  • Knowledge of or aptitude for web based technologies, database technologies and client server technologies
  • Should be highly motivated a self starter and a team player
  • Bachelor's degree or equivalent experience. Workforce management and data collection experience is a plus

 

More about SumTotal: SumTotal, LLC, recognized as a market leader by industry experts and analysts as the largest independent provider of integrated HR solutions, is committed to helping customers create great places to work. SumTotal is the only HR solution provider to deliver Talent Expansion™, a whole new approach to discovering, developing and unleashing hidden potential within our customers’ workforce. By putting talent development in the center of our strategy, SumTotal helps unlock people’s potential and gives them what they need to do their jobs better – while they’re doing it. With over 45 million users, 17 million in the cloud, and over 3,500 customers worldwide, our people offer deep domain expertise for both complex global deployments, and help small, high-growth companies scale. Through SumTotal’s elixHR™ Platform, we offer pervasive access to talent applications, visibility across employee and business data and a seamless user experience. With SumTotal, talent is boundless.

SumTotal Systems is an EEO/AA employer.

SumTotal does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume that is submitted by a search firm or employment agency via our website or our email system will become the property of SumTotal Systems. If you are a preferred vendor, please contact an HR Staffing Representative for resume submission.     

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