Summary: The Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
Design and deploy new applications and enhancements to existing applications, software, and operating systems.
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
Ensure system connectivity of all servers, shared software, groupware, and other applications.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Ensure compatibility and interoperability of in-house computing systems.
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Provide orientation and training to end users for all modified and new systems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
4 or more years of experience managing Windows Server environments. Exceptional technical knowledge configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Ability to learn new software quickly. Hands-on experience troubleshooting hardware such as servers, routers, firewalls, bridges, switches, hubs, modems, or network interface cards. Extensive experience with visualization technologies including Hyper-V and VMWare. Experience with Microsoft SCCM is a plus. Experience with Microsoft DPM 2010 or other backup technologies. SAN is a plus. Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles. Knowledge of applicable data privacy practices and laws.
Exceptional knowledge of computer hardware, including desktop computers, monitors, printers and scanners.
Deep-seated experience with desktop and server operating systems, including Windows XP and Windows 7.
Extensive application support experience with Microsoft Office, Adobe Acrobat and antivirus solutions (Symantec Endpoint, Vipre).
Working knowledge of help desk programs (i.e. KACE, Web Helpdesk, ServiceDesk Plus)
Demonstrated progressive experience in the management of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.
Strong understanding of the organization’s goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language to non-technical staff and end users.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.