The Guest Experience Manager is Responsible and Accountable for:
Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster.
Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits.
Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations
Recruitment and Selection- Interviewing FOH candidates
Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram.
Execution of Housekeeping Systems- DOP’s posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget.
Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard.
3075 Route 50
Saratoga Springs, NY 12866
Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams.
In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.
Today, Friendly’s is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.
You can always find your long-time favorites on the menu! From our made-to-order Friendly’s Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We’ve also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can’t beat that!
For more than 70 years, Friendly’s has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we’ll make sure you leave happy with a great memory. Because that’s what Friendly’s is all about.