Customer Contact Representative (Full-time and Part-time available)
Job#: 191705
Positions: 7
Posted: 08/21/2013
Job Type: Full Time
Location: Enfield, CT (Corporate Office)
Department: Customer Service
Category: Customer Contact Center
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Job Description

As America's oldest clothing retailer, Brooks Brothers has a long history of creating long-term relationships with both our Customers and our Associates. With more than 230 stores throughout the United States and Canada and more than 230 locations abroad, we continue to grow the brand with a respect for our heritage and a vision for the future.

The diversity of our operations has recently created an opportunity for new Customer Contact Represenatives in our Enfield, Connecticut offices.

As a part of the Customer Contact Center team, the Customer Contact Representative will be responsible for creating a world class customer experience which can engage the Brooks Brothers customer in a cross-channel environment (stores/catalog/Internet).

Key Accountabilities:

  • Listen to the customer’s needs and provide the appropriate solutions while maintaining/strengthening the customer relationship.
  • Demonstrate product knowledge to help solve the customer’s questions and convert into sales.
  • Accurately capture/modify customer orders and requests, initiate credits and transfers, and update customer contact information.


  • Skills: Strong interpersonal skills, a keen attention to detail, the ability to thrive in a fast-paced and dynamic work environment.
  • Experience: Prior retail sales or customer service experience is necessary.
  • Personable, well-spoken and are able to provide a “concierge” level of service to Brooks Brothers customers.
  • Hours: Full-time & Part-time (20-30 hours per week)

The Brooks Brothers culture is rooted in our values of relationships, innovation, history, fairness and celebration and our vision to be the premiere lifestyle destination for ladies and gentleman for every generation. We are proud to offer our Associates a fulfilling work environment, unique and special benefits and a wide range of opportunities for personal and professional development.

Additionally, Brooks Brothers offers competitive compensation, excellent benefits and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

We invite you to submit your resume for immediate consideration.

Best Regards,
The Talent Acquisition Team of Brooks Brothers

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