Answer all incoming calls and transfer to appropriate departments.
Enter new patients or re-establishing patients into Centricity by obtaining the patients demographics, insurance information, correct spelling of the patient’s name and date of birth.
Listen to the patient’s request prior to transferring them to a different department to insure that they are being directed to the correct department.
Schedule patient appointments and triage calls to the best of their ability to determine if a call is urgent or an emergency.
Take messages for providers.
Take messages for staff if work related.
Use overhead paging system to contact a provider and/or clinical staff of an outside provider on hold.
Reschedule and/or cancel patient appointments when requested by physician and/or manager.
Translate when necessary if the employee is bilingual.
Email same day add on appointments to appropriate departments.
Inform their manager of any issues that arise.
Other duties as assigned.
At least 1 year of call center experience in a medical environment
Must have experience with PC- based business applications software such as Microsoft Office, specifically Word and Excel.
Must have a High School Diploma or GED
Proper English grammar, usage, spelling, and punctuation; modern business office procedures, including filing systems, business correspondence, and telephone techniques.
Excellent interpersonal skills, strong analytical and problem-solving skills.
Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators scanners, and shredders.
Work Environment & Physical Demands: Constant use of speech/hearing abilities for communication, constant mental alertness. Ability to use a computer to input and retrieve information and data. Ability to work on feet during scheduled work hours.