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Call Center
Job#: 189902
Positions: 1
Posted: 05/08/2013
Job Type: Full Time
Location: UA-Earll - Phoenix
Department: Call Center
Category: Administrative
Benefits: Full Benefits
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Job Description

The Call Center position will be responsible for:

  • Answer all incoming calls and transfer to appropriate departments.
  • Enter new patients or re-establishing patients into Centricity by obtaining the patients demographics, insurance information, correct spelling of the patient’s name and date of birth.
  • Listen to the patient’s request prior to transferring them to a different department to insure that they are being directed to the correct department.
  • Schedule patient appointments and triage calls to the best of their ability to determine if a call is urgent or an emergency.
  • Take messages for providers.
  • Take messages for staff if work related. 
  • Use overhead paging system to contact a provider and/or clinical staff of an outside provider on hold.
  • Reschedule and/or cancel patient appointments when requested by physician and/or manager.
  • Translate when necessary if the employee is bilingual.
  • Email same day add on appointments to appropriate departments.
  • Inform their manager of any issues that arise.
  • Other duties as assigned.
Skills/Requirements
  • At least 1 year of call center experience in a medical environment
  • Bilingual preferred.
  • Must have experience with PC- based business applications software such as Microsoft Office, specifically Word and Excel.
  • Must have a High School Diploma or GED
  • Proper English grammar, usage, spelling, and punctuation; modern business office procedures, including filing systems, business correspondence, and telephone techniques.
  • Excellent interpersonal skills, strong analytical and problem-solving skills.
  • Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators scanners, and shredders.

Work Environment & Physical Demands: Constant use of speech/hearing abilities for communication, constant mental alertness. Ability to use a computer to input and retrieve information and data. Ability to work on feet during scheduled work hours.

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