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Customer Service Administration Manager
Job#: 189623
Positions: 1
Posted: 05/21/2013
Job Type: Full Time
Location: Orlando, Florida (OBT)
Department: Customer Service
Category: Administrative
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Company Information

Since 1948, Kanes Furniture has developed a well-earned reputation for offering a wide variety of quality furnishings, all at affordable prices. From living rooms, bedrooms and dining rooms to accessories and more, you’ll always find the selection and service you demand at a price you deserve.

Job Description

Kane's Furniture is offering an outstanding opportunity for an experienced, career-minded Customer Service Administration Manager in the Orlando Area (Orange Blossom Trail).

The highly professional and talented Customer Service Administration Manager at Kanes are individuals assigned to each of our 60,000+ square foot showrooms and are key contributors and the heart of success at these stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving to a high level of performance we encourage you to contact us for this great career opportunity!

Customer Service Administration Manager/Office Manager responsibilities include:

  • Ensure timely follow-up of customer service issues and resolution
  • Effective written and verbal communication between all levels of the organization
  • Leading a team of customer service staff
  • Strong and effective time and effective time management skills
  • Processing customer sales and refunds
  • Handling and balancing cash drawers
  • Hiring customer service and office team members for the location
  • Demonstrated and effective performance management skills
  • Involved in occasionally leading sales talent

 

Skills/Requirements

The ideal candidate will possess competencies in:

  • Driving to a high standard of performance
  • Leading by example - leadership of diverse talent
  • Motivating staff to excellence
  • Strong attention to detail
  • Setting the image professional appearance and standards
  • Drive and Energy - wanting to be the best expecting the best!
  • Strong functional knowledge of Microsoft Suite

If you want to be part of an aggressive, forward-thinking organization and you are driven to being the best, then we are interested in talking with you!

Qualified applicants are encouraged to apply by submitting their resume and cover letter and clicking on the “Apply" button. Please note that this position includes working weekend and nights dependent on business needs.

While this position will be based in our Orlando, Orange Blossom Trail showroom, selected candidates will be invited to interview at our:

Corporate Headquarters/Distribution Center:
5700 70th Avenue North, Pinellas Park, FL 33781.

Kanes Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

We maintain a drug-free workplace and perform pre-employment background and drug testing.

Kanes is proud to be an EEO/AA employer M/F/D/V.

 

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