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CommunityAmerica Credit Union

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Solution Center Technician
Job#: 13-025
Positions: 1
Posted: 05/30/2013
Job Type: Full Time
Location: US-KS-Lenexa-Corporate Administrative Office
Department: Support Services Div 07 Br 02
Category: CACU
Salary: Grade 9
Benefits: Full Benefits
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Job Description
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">GENERAL FUNCTIONS:</font></u></b></p>
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<font color="#000000" face="Arial" size="3">Responsible for providing technical support to front office and back office staff and serving as the primary interface between the department and staff for all hardware and software problems.</font></p>
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<font color="#000000" face="Arial" size="3"><span style="color: rgb(204,0,0)">Hours:  Monday-Friday, (7am-4pm or 8am-5pm) and some Saturday's (4 hours)</span></font></p>
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">PRINCIPLE ACCOUNTABILITIES:</font></u></b></p>
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<font color="#000000"><font face="Arial" size="3">1.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Resolve hardware/software problems by initiating and tracking assignment to technical resources, vendors, etc.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">2.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Provide technical support to department head on department and/or organizational-wide projects.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">3.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial"><font size="3">Set up and maintain PC stations along with associated PC station Ids.  </font><font size="3">Document the network systems including location, access, configuration, utilization and capacity of PC station hubs, bridges, servers, etc.</font></font></font></p>
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<font color="#000000"><font face="Arial" size="3">4.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Assist in the evaluation of hardware and software capabilities to ensure minimum system downtime, plus assist with research, development and implementation of new hardware and software, as required, including performance and licensing requirement.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">5.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Provide backup support to all computer operations as needed, plus serve as “on-call” support for computer operation problems.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">6.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Serves as help desk support of all department functions.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">7.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Perform mainframe operations ensuring that all periodic schedules and processing are completed.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">8.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Complete preventive maintenance as scheduled or necessary.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">9.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Maintain proper security measures and procedures to prevent unauthorized entry and/or data loss.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">10.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">     </span><font face="Arial" size="3">Monitor and evaluate alternative electronic information systems.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">11.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">     </span><font face="Arial" size="3">Consistently maintain system efficiency to ensure minimal downtime.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">12.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">     </span><font face="Arial" size="3">Consistently follow policies and procedures.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">13.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">     </span><font face="Arial" size="3">Observe the highest level of confidentiality when dealing with member accounts or personal information and credit union records.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">14.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">     </span><font face="Arial" size="3">Perform other duties as assigned.</font></font> <o:p><font color="#000000" face="Arial" size="3"> </font></o:p></p>
Skills/Requirements
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">KNOWLEDGE, SKILLS AND ABILITIES:</font></u></b></p>
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<font color="#000000"><font face="Arial" size="3">1.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Must have strong analytical, communication and interrelational skills emphasizing quality work and ability to interact with individuals of varying PC experience levels.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">2.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Strong computer skills a must with proficiency in Windows XP, Word, Excel and other PC database products.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">3.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Ability to communicate effectively in writing and orally.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">4.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Ability to resolve interpersonal conflict and miscommunications.</font></font></p>
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<font color="#000000"><font face="Arial" size="3">5.</font><span style="font: 7pt 'times new roman'; font-size-adjust: none; font-stretch: normal">        </span><font face="Arial" size="3">Must be able to be bonded.</font></font></p>
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">PHYSICAL ACTIVITIES:</font></u></b></p>
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<font color="#000000" face="Arial" size="3">In this position, individual will be expected to lift up to 50 pounds from time to time.  Also, must be able to stoop, bend, reach or stand for extended periods of time.  Must be able to sit and use a computer for extended periods of time.</font></p>
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">WORKING CONDITIONS:</font></u></b></p>
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<font color="#000000" face="Arial" size="3">This position is expected to work in general office environment and may have to travel for visits to other credit union facilities or for training purposes.</font></p>
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<b style="mso-bidi-font-weight: normal"><u><font color="#000000" face="Arial" size="3">EDUCATION/EXPERIENCE REQUIREMENTS:</font></u></b></p>
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<font color="#000000" face="Arial" size="3">Must possess a high school diploma or equivalent.  Must have completed one year of college level course work or two or more years related experience in the IS field.</font></p>
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<font color="#000000" face="Arial" size="3">EOE</font></p>
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