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Inside Service Sales Representative
Job#: 187803
Positions: 1
Posted: 11/26/2013
Job Type: Full Time
Location: Danvers, MA
Department: US Sales
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Job Description

ABIOMED (NASDAQ: ABMD) is a pioneer and global leader in healthcare technology and innovation, with a mission of RECOVERING HEARTS AND SAVING LIVESTM. Abiomed CEO, Chairman, and President, Michael R. Minogue, has focused the company’s efforts on developing ground-breaking technologies designed to assist or replace the life-sustaining pumping function of the failing heart. The Company’s portfolio of products and services offer healthcare professionals an array of choices across a broad clinical spectrum. From the world’s first total replacement heart to the World’s Smallest Heart Pump, 1/100th the size of the heart with rapid and simple insertion, Abiomed is dedicated to finding ways to bring the most advanced and beneficial technology to patients and physicians.

Abiomed is looking for an Inside Service Sales Representative. Primary responsibility is to increase revenue through selling service agreements to existing customers that own Abiomed equipment.  Other responsibilities include support of sales efforts to the field sales organization as it relates to service agreements.

Principle Duties and Responsibilities:

  • Create and update quotes for service agreements using MS Word.
  • Use to schedule activities, enter data/notes as needed, create and manage opportunities, create and/or edit contact information, etc.
  • High level interaction with Customers (ranging from Office Managers to C-level Administration), Abiomed Field Sales Organization, Customer Service, Field Service, Regional Directors and Abiomed Executive staff where necessary.
  • Prepare reports and presentations for distribution to Customers, Sales and Executive Management
  • Disseminate information about program details to customers and the US Commercial Sales Team.
  • Update account, contact and case report records in and SAP.
  • Work on special projects as needed.

General Requirements:

  • Associates Degree required, Bachelor’s degree preferred.
  • Minimum 2 years related experience in Inside Sales, preferably in the Healthcare industry.
  • Able to communicate proficiently with customers, sales team and Corporate personnel at all levels
  • Requires understanding and experience of sales and forecasting processes.
  • A solid understanding of contract processes and ability to work with and interface with legal Departments, liaising with our legal Department where needed
  • Proficiency with Microsoft Office applications, especially Excel and Word, is required.
  • Familiarity with SAP and strongly preferred.
  • Must possess good troubleshooting skills to resolve customer service issues.
  • Able to prioritize tasks and to handle a high volume of work in a very busy department.
  • Ability to stagger working hours, if needed.

Our office is located in Danvers, MA, just off of Route 128.  We are looking for motivated leaders who share our mission of Recovering Hearts and Saving Lives TM while leading the industry in technology and innovation.  ABIOMED is the place to prove your ability to deliver results and join a world class team!

**ABIOMED is an Equal Employment Opportunity/Affirmative Action Employer: M/F/D/V

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