Branch Tellers are responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, and other related transactions. Branch tellers must be able to knowledgeably address member concerns and questions as well as identify opportunities for cross-selling services and products.
Day to day responsibilities include but are not limited to:
Provides timely and courteous service to all branch members, and assists them with financial transactions such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc. Processes branch member transactions efficiently, accurately, and in a timely manner including servicing accounts, closing accounts, or completing related documentation.
Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate management staff member.
Participates in all assigned employee development programs in support of the Credit Union's commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
Balances daily work.
Supports the achievement of unit sales goals by identifying opportunities for the cross-selling of Credit Union products and services, and referring members to the appropriate business partners
Performs all operational activities in compliance with applicable laws, regulations (Regulation CC, Bank Secrecy Act, etc.), and Credit Union policies and procedures.
Performs routine office and clerical duties such as: requisitioning supplies and maintaining accurate, current files.
Maintains cash drawer in accordance with assigned cash limits and policy and procedures.
Consistently report to work on time, as scheduled.
Full Time 40 hours- schedule may be subject to change dependent upon the business needs.
Branch hours are:
Monday - Friday : 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
Excellent listening & communication skills.
Demonstrated outstanding customer skills.
Ability to work in a fast paced team environment.
Previous experience providing product recommendations and referrals.
Ability to handle multiple priorities simultaniously with a calm,friendly demeanor.
Demonsted detail orientation.
Proven ability to consistently report to work, on time, as scheduled.
Consistently demonstrates professional manner & attire.
Ability & desire to learn new systems, policies & processesquickly.
Working knowledge of the Microsoft suite of office products.
Previous experience with cash handling and balancing a cash drawer. Previous teller experience prefered but not required.