This employee will ensure that all foreclosure and bankruptcy activities comply with Investor/Agency guidelines and regulations. Monitors each file within the foreclosure or bankruptcy portfolio on a monthly basis. Ensures that the attorney’s assigned to each file is completing the necessary tasks to complete the foreclosure or bankruptcy activities in a timely manner as outlined in the Investor/Agency handbooks. Provides weekly and monthly reports to management detailing the activities of each file, including the status. Provide high quality customer service to both internal and external customers. Apply in depth foreclosure and bankruptcy experience to minimize losses through routine servicing and consistent follow-up with the attorneys or vendors. Handles phone calls and correspondence from members, agencies, attorneys and vendors to ensure their mortgage is serviced in a timely and accurate manner.
Ensure that all options have been considered and offered as required and that the file is in compliance with all investor, state and federal requirements prior to initiation of foreclosure.
Protect the client’s collateral interest by filing the Proof of Claim in a timely and accurate manner for all bankruptcies.
Ensure that all timelines have been established and outlined within the servicing system for maintenance.
Initiates contact with attorney to discuss the borrower situation, preparation for foreclosure or bankruptcy and establish timelines for completion.
Applies in depth foreclosure and bankruptcy experience to maximize the return for the client.
Follow through with scheduled timelines and update the servicing system with the appropriate documentation.
Provide vendors with the appropriate information to ensure compliance with stated guidelines and regulations.
Responds to complex internal and external inquiries, taking appropriate action and ensuring satisfaction.
Assist in identifying potential risks, communicate them to management and take appropriate steps to avoid risk.
Identify potential improvement to processes and procedures.
Ensure that all real estate properties are preserved depending on vacancy.
Develop and maintain positive working relationships by providing high quality customer service at all times to all internal and external customers.
Promotes honest and open communication throughout the credit union.
Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
Work with other credit union departments to insure the workflow or process is providing the best service to the members.
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Proficient knowledge of Foreclosure and Bankruptcy timelines by state.
Proficient knowledge of mortgage products.
Proficient knowledge of Agency Loss Mitigation alternatives.
Proficient knowledge of FHA, VA, Fannie Mae, Freddie Mac and RESPA Guidelines.
Proficient knowledge of mortgage software.
Proficient knowledge of Microsoft Office.
Demonstrated experience in delivering required reports in a timely and accurate manner.
Excellent organizational, analytical and problem-solving skills.
Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.
Ability to work under pressure and with strict deadlines.
Ability to self-initiate and work independently without close supervision.
Strong ability to communicate effectively in writing and orally.
Ability to resolve interpersonal conflict and miscommunications.
Knowledge of spreadsheet software and ability to use word processing software.