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Leader - C3 Content Creation
Job#: 181697
Positions: 1
Posted: 04/19/2013
Job Type: Full Time
Location: Arizona Locations
Department: C3\Other [4050]
Category: Call Center Operations
Salary: Commensurate with Experience
Benefits: Full Benefits Package
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The Content Creation Leader is responsible for strategic planning and oversight of curriculum design within the Customer Care Center. The Content Creation Leader will ensure curriculum is aligned with business goals and meets defined design standards. In this role you will work with key stakeholders to ensure we have the right material, at the right time to give our team the tools they need to succeed.


In this role, you will:


  • Develop and design all functional training materials and communications. Actively work with key stake holders and Specialists to ensure conceptualized technical information is translated into  accurate, organized and concise training content. Ensure appropriate learning strategies and appropriate design methodology is utilized in developing the curriculum
  • Assess course material against defined quality standards.  Establish and utilize curriculum metrics to gauge success of the team
  • Assign projects to Curriculum Designers based upon expertise, available time, and workload distribution for each project; ensure designers have access to necessary resources. Coach and develop design team through performance management. Provide frequent and honest feedback, conduct regular performance reviews and consistently communicate clear expectations, goals and metric
  • Provide technical assistance and support to trainers as necessary. Ensure trainers have a clear understanding of the course materials prior to use

Do you have what it takes?

  • Four(4) years experience developing instructional content that aligns with adult learning methods
  • Strong knowledge of Adult learning theory
  • Four (4) years experience in developing and managing software training
  • Experience working with Captivate, elearning platforms, and web communication tools
  • Go Daddy multi department experience preferred
  • Experience in designing and facilitating business skills workshops
  • Strong program management skills, ability to track multiple tasks, and set deadlines
  • Experience in developing and deploying web based curriculums
  • Working knowledge of learning and content management systems
  • Excellent skills in a collaborative, rapidly changing environment
  • Excellent interpersonal skills and sense of humor required


GO Further with us!

If you’re willing to get outside your comfort zone and truly make an impact, Go Daddy is the place where you can take your career to the next level.  Go Daddy offers a unique opportunity to have meaningful influence in an innovative, creative, customer-centric environment.  How far you Go at Go Daddy is up to you.


Here’s what you need:

  • Passion to contribute to a truly exceptional customer experience, no matter your role
  • Understanding that innovation and creativity is a part of what we do every day
  • Agility and action orientation – we move at the speed of tech
  • Understanding of the privilege and obligation of being part of a team
  • A strong sense of humor is required

Here’s what we’ll provide:

  • A fun, dynamic and challenging work environment
  • Formal and informal opportunities and support for ongoing learning, growth and development
  • Team building activities and recognition
  • Competitive base plus bonus incentive
  • 100% employer-paid medical, dental, and insurance coverage for all benefit-eligible Go Daddy employees
  • Three weeks paid vacation your first year of employment


Go Daddy was also awarded the 2011 and 2012 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Honoree - Arizona, Iowa & Denver.Go Daddy is the #1 IT Company on Inc. Magazine's inaugural Hire Power list of job creators.


Go Daddy’s philanthropic work supports a wide variety of charitable and community organizations dedicated to causes including women and children, domestic violence, child abuse, teenage homelessness, animal shelters and more.


Go Daddy is proud to be an equal opportunity employer.

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