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[CLOSED] Cowan Systems, LLC

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Customer Service Representative
Job#: 179983
Positions: 1
Posted: 04/09/2013
Job Type: Full Time
Location: Aspers Terminal
Department: Assets
Category: Administrative
Salary: Salary
Benefits: Full Benefits
Contact: Laura Peacock
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Job Description

Customer Service Representatives perform in a customer service and administrative support capacity responsible for the support of the customer at the perspective terminal location. Schedules inbound and outbound appointments, provides information regarding specific loads and acts as a liaison between Cowan operations and perspective customer.

Duties and Responsibilities
• Build and nurture relationships with customers’ points of contact
• Provide customer service requests for current and past services rendered
• Manage all account communication in a timely and professional manner
• Scheduled inbound and outbound loads related to account
• Communicate efficiently with drivers and respond appropriately to needs
• Update and maintain transportation management system
• Act as liaison between Cowan personnel and customers’ points of contact
• Proactively identify problems and implement effective solutions
• Maintain ability to multitask and organize information to accurately update team with information
• Perform administrative duties including but not limited to scanning, filing and faxing
• Other duties as assigned


• Strong attention to detail.
• Strong work ethic, self-motivated, and enthusiastic
• Excellent communication skills (written and oral)
• Ability to problem solve
• Computer knowledge, organization and administrative skills

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