Liberty Healthcare Corporation of North Carolina is seeking Information Technology Technician.
This position supports Liberty’s initiative to advance a statewide program in North Carolina that will administer in-home nursing assessments to individuals for the purpose of determining “needs-based" eligibility. The Information Technology Manager will have overall responsibility for interfacing with the Telecommunications Vendor to establish the Customer Support Center system and supporting database. This manager will also interface with the Website designer to establish the new Independent Assessment (IA) Website.
This full-time position will be based in Raleigh, North Carolina.
The Information Technology Technician will report to the Director of Quality Data and Reporting. The Information Technology department is of high importance in establishing and maintaining the electronic inter-communication system for every aspect of the IA Program.
Primary Duties and Responsibilities:
•Forms a strong working relationship with the current IT Vendor to gain mastery of the information components and workflow;
•Plays a major role in interfacing with the Telecommunications Vendor to establish the Customer Support Center system and supporting database and with the Website designer to establish the new IA Website;
•Manages the purchasing and activation of the computer workstations for office staff, the mobile tablet computers for the nurse assessors in the field, and other IT functions in advance of the hiring and training of program personnel;
•Manages the installation and integration of the Customer Support Center telecommunications technology with computer stations and the IA Website and interface with the IT Vendor for the implementation of the Communications Log function;
•Assists with Website development as needed;
•Oversees project administration through maintaining and monitoring IT technology and systems;
•Assists office and field personnel with computer-related problems, maintain computers, and continue to set up computers, computer databases and other programs;
•Manages data exchange with IT Vendor;
•Provides training and support to executive staff, information technicians, regional assessment managers, nurse assessors, mediation and appeal representatives, processing team staff, referral processors and other staff as needed.
•Assesses, plans and directs resources and initiatives to consistently promote the goals of the department within the budget and with high customer satisfaction;
•Assures contract compliance by delivering quality services and meeting all contractual, legal and regulatory requirements;
•Proactively anticipates and prevents problems that could result in customer dissatisfaction or failure to deliver contracted services;
•Implements and maintains systems to ensure employee productivity and satisfaction;
•Responsible for the management and performance of personnel within assigned area in a manner consistent with company personnel policies and federal employment laws;
•Responsible to recognize risk and implement plans to control and avoid such risk;
•Performs other duties as assigned.
Hiring the preeminent candidates, investing in their continued success, and rewarding their ongoing contribution are at the core of our belief system. Liberty is proud to offer a competitive compensation and benefits package.
Click here for a detailed overview of the benefits package offered to full-time employees of Liberty Healthcare Corporation of North Carolina http://www.libertyhealthcare.com/upload/302.pdf