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Claims Service Associate
Job#: 178415
Positions: 1
Posted: 02/20/2013
Job Type: Full Time
Location: West Des Moines, Iowa - Home Office
Benefits: Full Time Benefits
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Job Description

GuideOne Insurance is a nationally recognized insurer of houses of worship, senior living communities and educational institutions.  Currently, we seek a Customer Service Associate to provide overall support to the Claims Department including being the first point of contact for claimants and insureds.  This position will be responsible for taking the first notice of loss, capturing key information about the claim, and giving claimant and insured direction and answering claims process flow questions.  This position will set up new claims into the claims management system and send the claim to the appropriate line of business.  In addition, this position will answer standard claims questions from insured and claimants, direct calls that need to be escalated, and provide customer follow-up. 

Responsibilities include:

  • Is the first and supporting point of contact for insured and claimants calls.  Will take the first notice of loss, capture key information about the claim, and give claimant and insured direction and answering claims process flow questions.   In addition, this position will answer standard claims questions from insured and claimants, direct calls that need to be escalated and provide customer follow-up. 
  • Will set up the new claim into the claims management system and send the claim to the appropriate line of business.

 This position will work Monday - Friday, 10:30am - 7pm 

Skills/Requirements
  • High School Diploma or equivalent education required.
  • Bachelors Degree preferred.
  • Bi-lingual in Spanish Preferred
  • 2+ years prior customer service work experience.
  • Property and Casualty insurance policy knowledge preferred.
  • Strong computer skills including MS Office.
  • Strong written and oral communication skills
     

 

 

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