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Flagler Hospital

Registration Assistant, PRN working various shifts
Job#: 178389
Positions: 1
Posted: 03/04/2013
Job Type: PRN
Location: St. Augustine, FL
Department: Patient Financial Services
Category: Clerical
Salary: Hourly
Benefits: No Benefits
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Job Description

Job Description:                                                 Patient Registration Assistant

 

Department:                                                         Patient Financial Services Department

 

Responsible To:                                                   Assistant Director, Registration Supervisor and Director

 

Education/Training:                                            High School Diploma or GED Required.

 

Skills & Abilities:                                  Position may require working shifts at our offsite Murabella clinic. Position requires exceptional customer service skills; must be competent in written, oral and electronic communication skills; intermediate typing, keyboarding, phone, and computer skills; work independently, set priorities, multi-task and provide problem resolution skills. Professional appearance and dress required. Hospital or Physician office front-end experience (1yr) preferred; demonstrate advanced knowledge of gathering patient demographic information, medical terminology, insurance terminology, understanding of referral and pre-certification processes preferred.

 

Physical Requirements:                                      Must be able to be ambulatory for long periods of time. Must be able to see, hear and have the use of both hands. May be required to occasionally lift up to 25 lbs. May be required to occasionally bend, climb and kneel.

                               

Environmental Conditions:                               Primarily works inside; occasionally exposed to noise, fumes & dust.

 

Occupational Exposure:                                    Category III = Job involves tasks or procedures that have no exposure to blood and other potentially infectious materials during the performance of duties.

  

Skills/Requirements

ESSENTIAL RESPONSIBILITIES: 

  1. Gather complete and accurate  patient demographical information (i.e. Patient’s name, DOB, SS#, address, phone number(s) two different numbers required, emergency contacts and next of kin (2 different numbers), as well as  following through on obtaining the patients written consent for treatment.
  2. Gather complete and accurate information in relation to (i.e. Financial, Insurance, Workman’s Compensation, etc...), as well as notating the appropriate Subscriber and Guarantor and obtaining a copy of the insurance and ID cards.
  3. Verify / identify insurance plans and obtain the correct benefits information, (i.e. co-pay, deductible, out-pocket, pre- certification requirements per individual plan/policies, Par vs. Non-Par, Managed care products, HMO, PPO, etc.).
  4. Responsible to collect co-pays, deductibles, out-pocket expenses, cash/self pay accounts, elective procedure fees and non-covered services along with being responsible for the safeguard of patient’s valuables by logging valuables information, securing valuables and cash in the Admitting safes.
  5. Responsible to attend all departmental meetings and educational in-services along with following all departmental polices and procedures such as State and Federal Regulations to assure compliance (i.e. Patients Right’s, Privacy, Advance Directives and Important Message from Medicare).
  6. Perform Cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person).
  7. Responsible to process all patients via the Sign-In Sheet or Acuity Level assigned, (i.e. order of arrival – appointment (ancillary areas), order of request based on the patients acuity (ED-Patients). Screen for LMRP’s and identify when an ABN is required and how to deliver/explain in detail ABN/LMRP process to the patient as well as obtaining a signature for the service.
  8. Responsible for the completion of Medicare Secondary Payer Questionnaire (MSP) on every Medicare patient as well as processing accounts generated by Lab personnel on specimens from Home Health Agencies and Dr. offices.  
  9. Give a report that the Admission Census (bed board) is correct at the end of each shift and ready for oncoming shift as well as working in conjunction with Nursing, to assure proper bed assignment.
  10. Maintain and track delinquent physicians with regards to their admitting privileges as well as being able to read and understand a completed medical script (written or electronic).
  11. Pre-Registration: Responsible to maintain a three-day window; having all patients registered, insurance verified, pre-certed, completed etc., for those patients that have scheduled appointments.
  12. Perform other job related duties as assigned by Supervisor, Asst Director or Director.

 

The above statements reflect the responsibilities considered essential to the job as identified and shall not be considered a detailed description of all the work requirements inherent in the job. 

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