Provide outstanding sales support for current customers in support of field sales employees through a strong understanding of customer needs and Impinj’s products, procedures, practices, and internal interdependencies.
Act as the primary in-house resource for territory sales executives who work in the field.
Create customer loyalty by facilitating a smooth sales process.
Send agreements, quotes, pricing, buying and related information to customers.
Ensure accuracy and completion of customer notes, purchase orders, sales orders, and tracking emails and record all customer communication in our Customer Relationship Management program, Salesforce.com.
Manage distributor relationships specifically in the areas of price exceptions, inventory planning and educating the distributor sales force.
Act as a liaison between sales and various internal departments including marketing, shipping, accounting, and operations.
Schedule customer visits, product demonstrations and other appointments for field employees.
Initiate qualification and follow-up for all assigned leads. Work with marketing, territory sales and other functions to ensure closed- loop follow up on all sales leads.
Assist in phone coverage in conjunction with other sales department members.
A high level of accuracy and attention to detail.
Effective time management and organizational skills in order to independently prioritize workload and meet deadlines.
Excellent customer service skills.
Comfort working with worldwide customers.
Excellent interpersonal, written and verbal communication and team skills.
Proficiency in Microsoft Outlook, Excel, and PowerPoint and Salesforce.com or other customer relationship management (CRM) system.
Ability and interest in assuming increasing responsibility for account management over time.
A strong desire to work within a dynamic, rapidly-growing industry.
Previous sales support experience with an emphasis on supporting external sales representatives in a fast-paced environment.
Familiarity with two-tier channel sales activity.
Familiarity with lead qualification and lead management issues.