Sales Support
Job#: 178378
Positions: 1
Posted: 03/14/2013
Job Type: Full Time
Location: Seattle, WA
Department: Sales/Marketing
Category: Sales
Salary: Hourly
Benefits: Full Benefits
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Job Description

Provide outstanding sales support for current customers in support of field sales employees through a strong understanding of customer needs and Impinj’s products, procedures, practices, and internal interdependencies. 

  • Act as the primary in-house resource for territory sales executives who work in the field.
  • Create customer loyalty by facilitating a smooth sales process.
  • Send agreements, quotes, pricing, buying and related information to customers.
  • Ensure accuracy and completion of customer notes, purchase orders, sales orders, and tracking emails and record all customer communication in our Customer Relationship Management program, Salesforce.com.
  • Manage distributor relationships specifically in the areas of price exceptions, inventory planning and educating the distributor sales force.
  • Act as a liaison between sales and various internal departments including marketing, shipping, accounting, and operations.
  • Schedule customer visits, product demonstrations and other appointments for field employees.
  • Initiate qualification and follow-up for all assigned leads.  Work with marketing, territory sales and other functions to ensure closed- loop follow up on all sales leads.
  • Assist in phone coverage in conjunction with other sales department members.
Skills/Requirements
  • A high level of accuracy and attention to detail.
  • Effective time management and organizational skills in order to independently prioritize workload and meet deadlines.
  • Excellent customer service skills.
  • Comfort working with worldwide customers.
  • Excellent interpersonal, written and verbal communication and team skills.
  • Proficiency in Microsoft Outlook, Excel, and PowerPoint and Salesforce.com or other customer relationship management (CRM) system.
  • Ability and interest in assuming increasing responsibility for account management over time.
  • A strong desire to work within a dynamic, rapidly-growing industry.

Desired Qualifications

  • Previous sales support experience with an emphasis on supporting external sales representatives in a fast-paced environment.
  • Familiarity with two-tier channel sales activity.
  • Familiarity with lead qualification and lead management issues.
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