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Director, Relationship Management
Job#: 178334
Positions: 1
Posted: 04/07/2013
Job Type: Full Time
Location: Lexington, MA or Atlanta, GA
Department: Marketing/Prod Mgmt
Category: Marketing
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Job Description

The Director position in Relationship Management will be responsible for growing client programs to support the company goal of increasing Cartera Commerce revenue.  Specifically, the Account Manager will work with various clients to drive adoption and overall success of their online and/or in-store loyalty shopping program.  S/he will be responsible for day-to-day management and support of these clients’ programs, including leading and supporting marketing efforts and monitoring, tracking and enhancing program performance. 

Key Responsibilities:

  • Responsible for day-to-day client management and oversight of key client programs with a heavy focus on driving client satisfaction and supporting associated marketing efforts
  • Work with Account Director in the planning, development and execution of new client initiatives
  • Serve as the intermediary between the client and various internal departments such as sales, technology, and project management
  • Lead and support regular client calls/meetings to review top-line program performance and marketing efforts
  • Build strong client relationships and address client needs quickly to ensure positive overall perception of Cartera Commerce
  • Provide reporting and program performance analyses, as well as marketing execution coordination

Candidate will have 3-5+ years experience in account management and marketing, preferably with direct experience in financial services.

  • Account Management:  Solid experience managing and progressing client relationships and large-scale client programs, preferably overseeing multi-faceted programs that encompass business development, marketing and technical components
  • Communication:  Exemplary written and oral communication skills with experience developing client presentations. Utilize persuasive communication skills to ensure internal and client approvals of program tactics
  • Analytics:  Experience with qualitative and quantitative analysis of program results including creating recommendations for strategic and/or tactical changes. Prior experience including responsibility for financial services analytics/reporting ideal

Cartera Commerce seeks people who share our values of customer focus, high-quality standards, dedication, independence, and a fun work environment.  Everyone is empowered and responsible for innovating, building, and producing.

If this kind of high-energy environment appeals to you, send us your resume today!

Cartera Commerce is the leading provider of card-linked marketing solutions that increase revenue and customer loyalty for merchants, banks, card issuers and loyalty programs. For merchants, Cartera powers OfferLinkSM, the industry's largest card-linked advertising network that markets offers to more than 150 million consumers - including 65 million active, linked cards - to help acquire and retain customers. For banks, card issuers and loyalty programs, Cartera provides the industry's most comprehensive card-linked offer platform that powers personalized in-store and online shopping programs to build consumer engagement, maximize card spend and create new revenue streams. Cartera's platform delivers card-linked offers via multiple digital marketing channels.

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