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Technical Writer
Job#: US176708
Positions: 1
Posted: 03/07/2013
Job Type: Full Time
Location: US-FL-Gainesville
Department: Research & Development
Category: Development/IT
Salary: Salary
Benefits: Benefits
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Job Description

The technical writer designs, develops and delivers the following items for our products

•           Documentation – Online Help, User Guides, Quick Start Manuals, Reference Guides, and any other items in the Documentation Library.

•           Online collateral – Online courses, online tutorials, demos, and various other tools.



•           Track upcoming releases to plan documentation requirements.

•           Manage and deliver all product documentation deliverables end-to-end.

•           Write to the standards of the SumTotal style guide.

•           Interact with Product Management, Professional Services and Support teams on documentation requirements, as well as product and sales strategy.


            Exceptional communication skills

•           Able to learn new technology quickly and thoroughly

•           Equally able to work as a team member or tackle a complex project individually.

•           Goal-oriented attitude and demeanor to work through roadblocks, motivate external concerns and bring about resolution.

•           Excellent focus on customers and results

•           Technical writing experience

•           Ability to prioritize multiple projects

•           Ability to complete challenging projects and to meet deadlines

•           Instructional design experience a plus

•           Knowledge of MS Office applications including Word, Excel, PowerPoint, and Outlook

•           Familiarity with one or more of the following tools: Author-it, Flare, Flash, Photoshop

•           Ability to train others on processes or on the product


•           Bachelor’s degree+

•           2+ years of experience in technical or business writing.

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