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Executive Desktop Support Technician
Job#: 4045
Positions: 1
Posted: 10/09/2013
Job Type: Full Time
Location: Scottsdale, AZ
Department: IT
Category: Career Professional
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Desktop Operations is seeking a motivated and enthusiastic Executive Desktop Support Technician to join our team. As an Executive Desktop Support Technician at Go Daddy, you will provide hardware, software, and technical support to the Executive Leadership Team.  Interested applicants must possess a strong work ethic, excellent written and oral communication skills, and superior self-management skills.  In addition, all candidates must have superior customer service skills, be highly professional, and have a strong technical support background.

In this role, you will:

  • Serve as the single point of contact for the Executive Leadership Team in a fast-paced and rapidly changing environment.
  • Troubleshoot and resolve complex hardware and software issues.
  • Install, configure, and maintain a wide range of software applications including, but not limited to: Windows XP, Windows 7, Mac OS X, Office 2007 and Office 2010.
  • Facilitate procurement, preparation, and distribution of end user technologies, including computers and mobile equipment.
  • Resolve issues related to remote access including VPN and network access.
  • Perform some on-call work as required
  • Perform other duties as assigned.

Additional responsibilities include:

  • Maintaining current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team.
  • Recommending initiatives geared toward departmental process improvement.
  • Performing functions related to service delivery, including: create service requests, document resolutions, and generating documentation.
  • Serving as liaison between users and the technology department to resolve issues.

Do you have what it takes?

  • 3+ years of experience providing technical support in a corporate environment.
  • Exceptional communication, customer service, and organizational skills.
  • Exceptional teamwork skills.
  • Ability to work in fast-paced and dynamic environment.
  • Ability to self-motivate and seek challenges.
  • Ability to adjust to changing priorities and high pressure situations.
  • Ability to quickly grasp new information and technology.
  • Experience supporting PCs, Mac OS X, iPads, and mobile devices.
  • A+ and Network+ certifications are a plus.

Go Daddy’s award-winning technical teams design and support the innovative technologies that are transforming the cloud, the internet and the world.  From product developers to network engineers, data center technicians to platform engineers, our expertise ensures our customers have the technical solutions to meet their needs. We develop world-class products that help our customers establish, enhance and evolve their online presence. 

Are you ready to GO with us?

When you GO with Go Daddy, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.

Here’s what you need:

  • Passion to contribute to a truly exceptional customer experience, no matter your job title
  • Understanding that innovation and creativity is a part of what we do every day
  • Agility and action orientation – we move at the speed of tech
  • Understanding of the privilege and obligation of being part of a team

Here’s what we’ll provide:

  • A fun, dynamic and challenging work environment
  • Formal and informal opportunities and support for ongoing learning, growth and development
  • Team building activities and recognition
  • Competitive base plus bonus incentive
  • 100% employer-paid medical, dental, and insurance coverage for all benefit-eligible Go Daddy employees
  • Three weeks paid vacation your first year of employment

Go Daddy has been recognized because of its outstanding benefits, compensation, unique perks, diversity and company camaraderie. Go Daddy was awarded the 2011 and 2012 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Honoree - Arizona, Iowa & Denver. Go Daddy is the #1 IT Company on Inc. Magazine's inaugural Hire Power list of job creators.

Go Daddy’s philanthropic work supports a wide variety of charitable and community organizations dedicated to causes including women and children, domestic violence, child abuse, teenage homelessness, animal shelters and more. Visit www.GoDaddyCares.com for more information.

Go Daddy is proud to be an equal opportunity employer.

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