JOB SUMMARY: Reporting to the Vice President of the Information Technology Department, the IT Project Manager will be responsible for reviewing, analyzing and evaluating clinical process and user needs. The IT Project Manager will be responsible for planning, execution and implementation of IT projects and will work closely with IT staff, corporate staff, clinical staff, program staff, administrative staff, end users and external vendors to achieve the project deliverables. The IT Project Manager will work closely with staff to identify current operating procedures, clarify program objectives and identify IT requirements.
DUTIES AND RESPONSIBILITIES:
Manages complex projects/programs from design and development to production. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Defines resources and schedule for project/program implementation, working with appropriate staff to create strategies for risk mitigation and contingency planning. Plans and schedules project deliverables, goals and milestones.
Ensures adherence to quality standards. Maintains issue logs to track and manage project, vendors and consultants.
Effectively communicate project expectations to team members and stakeholders in a timely and clear manner. Determine and assess needs/involvement of staff and where required, negotiate with department managers for staff/resource commitment and/or involvement.
Manages the maintenance of application specific testing, development and training files and databases and ensures they realistically represent the production environment.
Responsible for ongoing management, upgrade, support and troubleshooting for assigned application systems. Provides management of quality assurance process and testing of applications, patches, fixes and customizations. Coordinates and manages the implementation, testing, training and documentation of new releases and software upgrades with IT technical staff and users.
Ensures compliance with established regulatory standards, rules and regulations governing administration, security and privacy of employee and health information.
Manages customer expectations and keep customers informed of status and projected time frames for completion of projects and resolution of projects. Customer is informed of status and target for resolution and actions needed to resolve problems.
Provides first and second level customer support. Researches system related problems and contributes to the development and implementation of solutions.
Graduate of a four (4) year college or university with a Bachelor Degree is preferred.
Minimum of five (5) years experience in related information technology field or 5 years clinical experience at management level.
Clinical experience or experience with Electronic Health Records preferred.
Specialized Skills and Competencies:
Extensive knowledge of project planning and management.
Extensive understanding of procedure development and user training methods.
Ability to develop and manage software/system implementation plans, projects and teams along with ability to manage simultaneous projects.
Must possess strong technical skills, qualitative and quantitative analytical skills along with good organizational skills and judgment.
Requires strong interpersonal qualities, the ability to communicate effectively both orally and in writing along with the ability to deal tactfully, effectively and equitably with people.