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Sales Operations Analyst
Job#: 172794
Positions: 1
Posted: 12/21/2012
Job Type: Full Time
Location: US-NC-Cary
Department: Sales
Category: Sales
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Job Description

The Sales Operations Analyst will work closely with the Sales and Marketing management teams to provide on-going support and maintenance of our business systems, processes and data. You will provide CRM systems support of SFDC (Salesforce.com), including maintenance of sales representative, reporting, data clean-up, and data auditing with a focus on data integrity and quality. Additionally, this role will provide assistance with sales support/training (including systems and process training), project coordination, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting. The Sales Operations Analyst role includes departmental coordination between Sales and Marketing, project management and general activities to assist the Sales and Marketing management teams.

The successful candidate will be a highly motivated, detail, process and customer service oriented individual focused on meeting the needs of a growing and dynamic sales and marketing team by driving efficiencies and improvements. This position demands a high-level understanding of process and procedures that drive a successful sales organization.

Essential Duties and Responsibilities

  • Provide direct user support on SFDC (and other critical tools and applications) that enable the sales force. This will include telephone and email response to user questions. Support will include both technical use as well as business process questions.
  • Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of Salesforce.com data.
  • Maintains reporting tools and manages ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels. Also provides report design and development to provide sales performance analysis and insights to sales management, sales reps and other departments.
  • Assist in the development of internal audits and controls to ensure integrity of business processes and data.
  • Maintain systems process documentation (Sales Operation Manual).
  • Provides cross-functional support and assists Sales management on projects as needed.
  • Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
  • Deliver systems and process reinforcement to new hires and manage on-going SFDC usability and efficiency training as needed.
  • Provide overall support and departmental coordination for Sales Operations team inquiries, ad-hoc requests and projects.
     
Skills/Requirements
  • This position works in a team-oriented, cross-departmental environment. The candidate must build and maintain effective working relationships both internally and externally.
  • Requires an excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management and sales quotas).
  • Bachelor's Degree in Business Management or equivalent degree/experience.
  • Salesforce.com experience required.
  • Must be proficient in the Microsoft suite of products with extensive Microsoft Excel experience.
  • Project management and training experience preferred.
  • Effective organizational, multi-tasking and time management skills.
  • Excellent communication and presentation skills, comfortable with facilitating and leading classroom and live web-cast delivery.
  • Self motivated willingness to learn and self teach.
  • Ability to lead and actively participate on working teams.
  • Ability to work with and protect confidential information required.
  • Strong analytic and quantitative skills; ability to determine trends and propose solutions.

 

Position is based in Cary, NC.

 

 

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