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UDT

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Field Service Technician
Job#: 172440
Positions: 1
Posted: 08/09/2013
Job Type: Part Time
Location: Orlando, FL
Department: Configuration Center
Category: Technical
Salary: Hourly
Benefits: No Benefits
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Job Description

UDT is a large IT solutions provider (value-added reseller) and authorized provider of Dell, HP, Cisco, EMC and other computer equipment and services.  We are helping companies solve complex computing challenges and leading the way to integrating the speed and collaborative benefits of cloud computing for our clients.

Our people expect more from their careers. Our company expects more from its people. Together, we achieve the uncommon amid a professionally empowered and personally rewarding environment. Come and see what makes us unique and why Everything Channel has labeled us one of the 50 fastest growing IT firms in the U.S.  If you’re goal-oriented, forward-thinking and team-focused, UDT is your career solution of choice and the organization that helps you accomplish more. 

Skilled work in installing, maintaining and repairing PC computer systems including printers, monitors, scanners, modems, disk drives, communication equipment and central processing units.

Skills/Requirements

Diagnose and resolve hardware problems for computer equipment at customer site by performing the following duties:

 Evaluate, and prioritize incoming service order requests for assistance for customers experiencing problems with hardware computer-related equipment.

 Interview user to collect information about problem and perform diagnostic procedures to determine source of problem.

 Handle problem recognition, research, isolation, resolution and follow-up for routine customer problems, referring escalation problems to supervisor or technical staff.

 Work with hardware vendor for order replacement parts of defective products.

 Log and track service calls using  management database system, and maintain history records and related problem documentation.

 Collect and submitt customer sign-off documentation, for incident reporting and invoicing.

 Perform installation/imaging of computers, and peripheral equipment.

Education/Experience: 

  •  One year of college level or technical courses incomputer repair or A+ Certification
  • Certification on HP product line (PC/Laptop/Server/Printer)
  • Combination of education and experience
  • Experience working in a Service Organization a plus

  Required Skills:

  • Experience in troubleshooting and resolving on-site service calls for repair of computer equipment
  • Maintaining comprehensive documentation
  • Ability towork from service manuals and vendor drawings with some technical assistance; maintain and make repairs to PC computer equipment and related systems
  • Detail-oriented
  • Strong interpersonal skills are required to for effective communication with internal team members, customers and vendors
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