Leads or assists the overall process for basic to intermediate implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. Acts as member of the project team, working with the client and Sunquest teams. Responsible for performing contracted onsite and remote billable services for Sunquest’s clients at the level negotiated (% billable utilization).
Travels to client sites to install Sunquest software products based on skills, experience level and site complexity, as determined by management.
Effectively organizes and prioritizes project tasks using appropriate tools to ensure timely completion of tasks by the client and other Sunquest departments.
Conducts training for the client as part of the overall implementation process.
Conducts implementations following approved department procedures and guidelines.
Responsible for communication of project status and resource availability.
Recognizes and communicates project scope changes to project lead / manager.
Escalates project issues to management and initiates corrective actions as needed.
Provides recommendations to the client for integration of the Sunquest products into the client’s workflow and processes.
Collaborates with Professional Services Consultants to expand depth & breadth of Sunquest product knowledge.
Identifies appropriate resources and methods in troubleshooting and investigating software and hardware problems.
Demonstrates a general knowledge (Specialized knowledge in particular area) and understanding of the software. Stays up-to-date on new features, enhancements, versions and new products.
Utilizes appropriate resources and methods in troubleshooting and investigating software and hardware problems.
May participate on department task forces, improve processes, and deliver user group presentations, as necessary.
Performs necessary administrative tasks in a timely and accurate fashion.
Extensive travel will be required to client sites.
• Demonstrated ability to work independently. • Problem solving and trouble-shooting skills. • Ability to teach and present in a classroom setting. • Exceptional client service skills. • Excellent written and verbal communication, as well as listening, skills. • Organizational skills. Education & Experience - Degree level education, preferably in a Healthcare or IT speciality, or equivalent experience; - 1-3 years experience in a healthcare and/or software environment preferred; - Experience with healthcare (LIMS) or Sunquest software products preferred