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Service of Process Manager
Job#: 172051
Posted: 02/04/2013
Job Type:
Location: Portland - FEI
Department: Support Services
Category: FEI, LLC
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Job Description

FEI- Foreclosure Expeditors Inc., is looking for a Service of Process Manager for our Portland location. 

FEI is a nationally recognized industry leader. We currently offer posting services, service of process, publication management, trustee auctioneer services with monitoring of bidding services throughout the following states: Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Tennessee, and Washington

The Service of Process Manager is responsible for overseeing the Service Of Process department and is familiar with serving various court ordered documents and processes, such as summons and subpoenas. This position supervises for the overall direction, coordination and evaluation of the Service of Process unit.  Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Essential Duties and Responsibilities:

  • Manage and delivers the service of process in Oregon (and Hawaii).
  • Oversees and manages the Service of Process work flows, documents and local procedures.
  • Assists in promoting the company image by role modeling satisfactory services to all customers.
  • Manages customer contact(s) to assure that all have a positive experience with FEI.  Builds and maintains clients’ relationships.
  • Performs employee written/verbal warnings when warranted and termination/layoffs of employees
  • Attends labor hearings/court proceedings when required
  • Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
  • Hires, trains, mentors and manages all direct reports to this position, and ensures that supervisors do the same for their subordinates.
  • Provides a leadership role to achieve process improvement initiatives.
  • Works closely with direct reports to ensure effective teamwork, communication, and back-up of duties in each department.
  • Advises Process Server staff regarding the handling of non-routine situations.
  • Handles personnel issues relating to staff conflicts, absenteeism, performance issues, etc. and submits unsettled grievances to HR or Director of Operations for action.
  • Attends industry conferences and assists the sales department in bringing in new business if necessary.
  • Shares responsibility with accounting to acquire, compile, analyze, and leverage the use of data to enhance operational effectiveness, minimize cost and increase cash flow.
  • Evaluates Service of Process procedures and makes recommendations to improve company efficiency and effectiveness.
  • Works with each direct report to establish goals and objectives for each year and monitor and advise them on the progress to enhance their professional development.
  • Supports Director of Operations with special projects and workflow process improvements.
  • Other duties may be assigned. 

Education and Experience:

Bachelor's Degree (B.A.), and three to five years related experience and/or training; or equivalent combination of education and experience.  Experience as a process server and familiarity with Service of Process flows, documents and local procedure (in state of Oregon preferred).  Experience managing others is preferred.  Must possess a valid driver’s license. Must have a clean driving record and be insurable.

Computer Skills:

Strong working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. 

Other Requirements:

  • Demonstrated team building skills.
  • Exceptional verbal communication skills and excellent writing skills.
  • Ability to lead operations to anticipate and adapt to changes
  • Hands-on ability to identify and improve effectiveness and efficiencies of systems and processes.
  • Previous managerial experience in a dynamic environment. 
  • Willingness to accept responsibility for errors and approach it with a problem solving attitude.
  • Ability to prioritize, plan and execute tasks effectively.
  • Ability to delegate tasks to the lowest possible level while maintaining responsibility.
  • Insightful with excellent problem solving capability.
  • Ability to maintain positive relationships with customers, employees, vendors, etc.  Look for win-win solutions to conflicts.
  • Familiarity with reading financial and accounting reports. 


  • Medical, dental, vision
  • 401K
  • Generous paid time off policies
  • Salaried compensation
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