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Operations Manager
Job#: 171198
Positions: 1
Posted: 02/01/2013
Job Type: Full Time
Location: New York/New Jersey
Department: Wireless
Category: Operations Management
Salary: Salary
Benefits: Full-time Benefits
Contact: Jon Cerniglia
Business Unit: Wireless
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Job Description

AFL provides industry-leading products and services to a wide variety of industries.   AFL’s Services Division has extensive experience in both the design and application in telecommunications, broadband, wireless, electric utility, OEM, enterprise, and private network markets. This group provides site development, engineering, and construction expertise, integrated services, and fiber optic products. In addition, AFL’s Services Division manufactures, engineers, and installs fiber optic products and equipment to enable delivery of high-speed voice, video, and data services.

Founded in 1984, AFL is proud to offer engineering expertise, exceptional products and reliable service that help our customers improve their critical and electrical infrastructure. AFL has operations in the U.S., Mexico, Europe and Asia. The company is headquartered in Spartanburg, SC, and is a wholly-owned subsidiary of Fujikura Ltd. of Japan.

The Operations Manager will be a member of the Wireless Services team and will be dedicated to adhering to procedures, focused on producing the best quality service, being highly productive and mindful of costs.  The successful candidate must be comfortable working in a challenging, dynamic, team-based environment.

This role will be responsible for the successful scheduling, tracking, and implementation of Ericsson derived turnkey projects supporting key customer deliverables to the highest customer satisfaction, while driving Cost, Quality, and Timeliness.  The project manager will improve profitability and customer satisfaction by managing large and complex Network Rollout & Implementation projects.

The successful candidate must meet a majority of the knowledge, skills, competencies, and experience requirements outlined below.

This position can be based anywhere in the New York or New Jersey.

Provides supervision within the market area to installers, optimizer, and other technical personnel and equipment resources for projects assigned to the site, and providing support to functional and program management at all levels.  Ensures safe and cost-effective use of test equipment, tools, and resources.

Candidate must have 6-8 years of proven project management success in large scale Network Rollout, Implement Projects, and Wireless Site Development. Excellent technical understanding and project experience with site construction, network deployment and integration of wireless systems.

In support of the Director Wireless EF&I (or with delegated/specific ownership from the Director Wireless EF&I) ensure that operations objectives are clearly and completely specified.  In conjunction with Director Wireless EF&I and other Operation Managers, make sure justifiable site resources exist and are assigned to projects.

  • Plans and implements an approved site-staffing plan based on inputs from the Operation Supervisors, and the Program Plans that affect the specific site. 
  • Acquires equipment, tools, and test equipment required to accomplish assigned tasks and maintains control of same ensuring a correct inventory is kept and calibration is up to date.
  • Acquires and provides safety equipment to Operation Supervisors, as required.
  • Provides guidance to subordinates in satisfying the administrative requirements on field project tasks based on broad knowledge of policies and procedures.
  • Maintains a resource database of personnel and their individual capabilities against which task requirements may be compared.
  • Implements the resource allocation plans for specific projects/programs to include capital, facilities and manpower requirements. 
  • Opens job requisitions, interviews job applicants, makes hiring recommendations, and recommends salaries commensurate with qualifications.
  • Ensures Travel Approval Form, Purchase Requisitions, and Expense slips initiated by Operation Supervisors and assigned personnel are logged in and properly coded.
  • Reviews and approves Travel Approval Form, Purchase Requisitions, Expense slips, and Employee Performance Assessments initiated by Operation Supervisors and assigned personnel.
  • Working with Director Wireless EF&I, initiates and completes Employee Performance Assessments for Operation Supervisors and other assigned personnel.
  • Provides support and guidance to Operation Supervisors in the administration of the Human Resources function including, but not limited to, salary planning, policies and procedures, Equal Employment Opportunity, and personnel issues.
  • Establishes and maintains the site telecommunications and data communications networks.  Performs testing, configuration, network administration and manages the site network.

Work with Director Wireless EF&I, Business Development teams, other Operation Managers, Operation Supervisors and their teams, to produce complete program plans including, activity definitions, timelines, inter project critical dependencies.  Track plans and monitor status, generate resource risk assessments for presentations to program and NorthStar leadership teams. 

  • Provides leadership and assigns field project personnel, resources, and safety equipment to Operation Supervisors in a timely manner to ensure completion of project tasks.
  • Monitors site/project budgets and manpower needs to effectively support project requirements.
  • Maintains a current list of AFL approved vendors and subcontractors.
  • Conducts status meetings, and establishes and maintains communication among AFL’s functional organizations (QMS, Fielding, Training, Procurement, and Finance) to ensure site-related problems are identified, defined, and resolved in a timely manner.
  • Interfaces with Sales Personnel to identify and develop plan to attain new and ongoing business opportunities. 
  • Interfaces with Director Wireless EF&I to identify and develop regional inputs to program plans, and AFL program and customer reviews.
  • Monitors progress of work underway to anticipate timely provision of required site resources.

Analyze project plans to define critical resource requirements and interim “work arounds” as well as tradeoffs required to provide adequate support within stated timeframes.

Support Operation Supervisors by generating detailed resource implementation plans tailored to projects being implemented at the site.  Work with Director Wireless EF&I and other Operation Managers to ensure plans are consistent across the project. 

•          Maintains a site test equipment calibration program to include all test equipment assigned to the site.

Maintain operations action item database associated with the site and provide timely updates to the Director Wireless EF&I.  Escalate open operations action items proactively.

Identify site operating issues and risks proactively.  Maintain issues and risks database in support of operations or initiative owner.

Adhere to and promote the environmental, health & safety policies of AFL.

Perform other duties as requested, directed or assigned.

KNOWLEDGE / SKILLS / COMPETENCIES                                                                                                              

  • Self-starter with integrity and confidence who strives to achieve in even the most challenging environments with limited supervision.
  • Able to comprehend and follow work instructions, apply basic math, and use handheld measurement devices.
  • Team player with well-developed interpersonal skills who is comfortable in a cross-functional, multi-cultural environment.
  • Mechanically oriented individual with the ability to solve problems and implement change.
  • Strong communication and writing skills with the ability to clearly explain issues.
  • Good time management.



REQUIREMENTS & EXPERIENCE                                                                                                                            

  • Bachelor’s degree in business, a technical discipline, or equivalent applicable experience.
  • Six to eight years’ experience in project management, and/or related functional areas in a communication systems companies.
  • Minimum of three years supervisory experience.
  • Must possess project management skills in the areas of scheduling, cost control and work breakdown structures.
  • Ericsson Certifications UMTS, LTE, GSM, WCDMA or similar.
  • Experience with Ericsson 6000 Series RBS preferred.
  • Ability to lead and develop lower level technicians.
  • Ability to travel overnight.
  • Must successfully complete pre-employment assessments, background & reference checks. 
  • Must have a good command of the English language, both written and spoken.
  • Strong interpersonal, communication and problem-solving skills combined with technical understanding of voice, data, and fiber optic systems. 


AFL offers an excellent benefits package that includes Medical, Dental, Vision, 401K, T&E Card, Cell Phone and Laptop

 Equal Opportunity Employer

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