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Senior Manager, Hosting
Job#: 170922
Positions: 1
Posted: 02/07/2013
Job Type: Full Time
Location: US-TX-Austin
Department: Information Technology
Category: Development/IT
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Job Description

Mitratech provides market-leading corporate legal automation software for over 120 Fortune 500 customers.  The product enables the legal departments of the country’s largest companies, like Exxon, GE, Apple, Google, and Home Depot, to manage their relationships, document sharing, and billing with external law firms and drive value across the organization. Mitratech has a 25 year history and is recognized by clients and independent industry analysts as the leading company in this space.

The Senior Manager of Hosting is responsible for the overall success of our hosted client environments.  Stable, secure, and reliable delivery of software solutions is a fundamental contributor to high recurring revenue and long-term maintenance streams.

The position requires an operational leader with experience in building out data centers and server infrastructure.  As the leader of the team, he/she will be involved in all facets of the business but will need to effectively leverage and grow the staff.

Duties and Responsibilities:

  •          Recruit, select, onboard, develop, and coach the hosting staff
  •          Define and implement monitoring and client dashboards, including server and application availability metrics
  •          Identify and prioritize opportunities to improve service levels, performance, and client satisfaction
  •          Proactively contact clients when services are unavailable, and manage issues through to resolution
  •          Acquire and maintain industry certifications for hosted infrastructure to support client base
  •          Maintain inventory of servers and third-party software to support growing business and to ensure compliance
  •          Lead efforts to select next generation infrastructure design and, if approved, migrate data centers
  •          Manage vendors and hosting providers to deliver high-quality services at the lowest costs
  •          Define and package hosted offerings to drive market adoption
  •          Provide feedback and input into product management to improve the hosted offerings and product documentation / guidelines
  •          Support project teams with timely execution of infrastructure installation and configuration
  •          Bachelor degree in MIS, technical discipline or equivalent experience
  •          Minimum of 5 years managing highly available hosting operations
  •          Strong capacity planning and project management skills
  •          Ability to communicate technical options along with advantages and disadvantages to business leaders and stakeholders
  •          Experience working in a colocation environment
  •          Experience obtaining / retaining SAS 70 certification
  •          Expert in Linux system administration, WebLogic, Oracle 10g and 11g, Business Objects


Please include a list of technical qualifications in resume or cover letter.


All applicants meeting minimum qualifications will be required to complete a 90 minute online assessment as part of your candidate application. 


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Multiple applications will not be accepted, only one application can be submitted per candidate. All applications will be considered for all opportunities we currently have available.

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