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Senior Business Analyst, Professional Services
Job#: 168585
Positions: 1
Posted: 12/04/2012
Job Type: Full Time
Location: Remote
Department: Operations
Category: Professional Services
Salary: Salary
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Job Description

Mitratech provides market-leading corporate legal automation software for over 120 Fortune 500 customers.  The product enables the legal departments of the country’s largest companies, like Exxon, GE, Apple, Google, and Home Depot, to manage their relationships, document sharing, and billing with external law firms and drive value across the organization. Mitratech has a 25 year history and is recognized by clients and independent industry analysts as the leading company in this space.

In October, Mitratech was acquired by Vista Equity Partners, a private equity firm with almost $6B in committed capital.  When combined, the Vista portfolio of companies makes up the ninth largest software company in the world. This means that when you join a growing organization like Mitratech, you have the benefit of working for a smaller company that is part of a much larger family, with over 12,000 employees throughout the 15 portfolio companies worldwide. You get the best of both worlds, with the flexibility and fast-pace growth of a small company like Mitratech, with the resources and best practices of a much larger organization in Vista. 


The Senior Business Analyst (Professional Services) is responsible for leading the successful completion of assigned client implementation project activities of Mitratech’s complex enterprise software.  These implementation project activities included requirements analysis and definition, configuration of software, conference room pilots, testing, and go-live support for client.  The Analyst may be required to manage lead small to medium engagements in addition to working with a team on larger engagements.  The Analyst plans, researches, and analyzes the business requirements of the client; makes reasoned decisions after assessing the circumstances, and then provides recommendations along with the risks and issues involved with each alternative to the client. Currently, we are looking to add a Senior Business Analysts near the following locations: Austin, TX | San Jose, CA | Houston, TX | New York, NY | Chicago, IL


  • Serve as the first point of contact (via phone, email, web-based support portal) for Mitratech’s user base Leading multiple projects in varying phases of implementation simultaneously.
  • Meeting directly with client’s business users to identify project objectives.  
  • Providing feedback to customers and creating structured documentation, including specifications, scopes of work and periodic status reports. 
  • Leading the business requirements gathering process for client customizations.
  • Participating in customization design sessions with the Technical Services Manager.  Meeting regularly with developers assigned to the project to get periodic task updates on customization work and clarify questions.
  • Leading business process engineering initiatives, including compiling interview results and drafting process documentation.
  • Supporting customization testing, including preparation of test scenarios.  Overseeing client user acceptance testing.
  • Prepares feasibility studies; recommends and establishes program objectives, priorities and schedules in conjunction with user and functional requirements and conducts end-user training, as needed, for assigned applications.
  • Ability to prioritize independently, multiple requests and system requirements to meet the organizational goals.
  • Develops time schedules, conversion, and test procedures for all aspects of a system implementation, from manual handling through computer processing.
  • Collaborating with customer team participants, Client Managers and Engineering to assure project success.
  • Facilitating communication upward and across internal project team including project status, justifications for variances and technical information (architecture, design, and implementation objectives).
  • Ensuring that all project deliverables are complete (broad-based perspective).




  • Bachelor’s degree in related discipline required (Engineering/CS/MIS/Communications degree preferred)
  • 5 years of experience in a technical role.
  • 3  additional years of experience in a business analyst role.
  • Strong attention to detail
  • Strong presentation skills
  • Quick learner
  • Hands-on approach
  • Strong sense of ownership
  • Strong sense of urgency
  • Self-starter with ability to work with minimal supervision
  • Excellent written and verbal communication skills
  • Ability to work with all levels of internal staff, clients and prospects
  • Ability to work on multiple projects and deliverables simultaneously.
  • Ability to handle confidential client and company information
  • Proficiency in Microsoft Office:  Excel, Word, PowerPoint, Outlook, Project
  • Ability to train others in use of Mitratech products.
  • Ability to travel 75%, including some weekends
  • Flexibility to accept out-of-town travel assignments of varying duration


  • Knowledge of Visio or Project and HTML
  • Knowledge of database software
  • Proficiency with relational databases, SQL, Client Server and report writers (preferably Business Objects and Discoverer).

All applicants meeting minimum qualifications will be required to complete a 90 minute online assessment as part of your candidate application. 


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Multiple applications will not be accepted, only one application can be submitted per candidate. All applications will be considered for all opportunities we currently have available.

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