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Application Support Representative
Posted: 10/04/2013
Job Type: Full Time
Location: US-AZ-Scottsdale
Category: Support
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Job Description

JOIN THE GLOBAL LEADER IN LAW FIRM TECHNOLOGY

 

At Aderant, we power the world’s leading law and professional services firms. We focus on delivering world class products and services which are developed, marketed, sold, and supported by superior talent. The expertise and talent of our people have made us the largest independent provider of law firm technology in the world, and our people will drive our success in the future.
 

From internships and entry level positions to leadership roles at all levels, we offer rewarding and challenging opportunities that will propel your career in an environment where you can achieve your potential. We are always on the lookout for talented, energetic employees who are committed to driving success. Ours is a collaborative environment where you can leverage your expertise, learn and further your career.

 

We offer careers across a spectrum of professional development tracks:

  • Research and Development
  • Product Management
  • Sales
  • Marketing
  • Technical Support
  • Professional Services
  • Administration

One of the most compelling things we do is TAKE CARE OF YOU with great benefits including:

  • Competitive Compensation
  • Health, vision and dental insurance
  • 401(k) with company match
  • Professional development programs
  • Tuition reimbursement
  • Paid time off
  • And much more

 

Basic Purpose


Provides technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Serves as primary support liaison between company and customer. May travel to customer sites on rare occasions. Conveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision.

 
 

Essential Duties and Responsibilities

  • Perform various accounting/consulting services for clients using independent judgment and technical knowledge beyond that of administrative support
  • Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements
  • Conduct research, either independently or as a team member.  Prepares analysis of data along with reports and presentations for client needs
  • Serves as primary support liaison between company and customer
  • Keeps customer informed of how and when problems are resolved
  • Involved in any additional follow up, testing and troubleshooting
  • Responsible for appropriate referral to other support and quality assurance areas
  • Conveys customer feedback to product development staff
  • Promotes and maintains a high quality, professional, service-oriented company image among users
Skills/Requirements
Education and Work Experience
A bachelor’s degree in Accounting or Business required. Work experience is not required but preferred.
 
Specialized Knowledge and Skills
Candidates for this position should have accounting knowledge or software training experience. Able to resolve practical and complicated product problems via telephone or email support. Excellent writing, editing, interpersonal and communications skills. Proficient PC skills used, as required, for testing, troubleshooting, call logging. Good problem solving abilities and logic skills. Professional appearance and presentation required. 
 
Equipment and Applications
PC and related software applications. Heavy telephone usage.
 
Work Environment and Physical Demands
General office environment. Moderate levels of stress may occur at times. No special physical demands required. Off hours may be required.
 
*Please note that we cannot hire candidates that require sponsorship now or later. 
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