Northwest Trustee Services, Inc., a full service trustee company providing default services to mortgage lenders in the Northwest, is currently looking for a Reporting Specialist Lead for our Lake Oswego office.
NWTS is the leading provider of foreclosure services in the Pacific Northwest.
The Reporting Specialist Lead allocates work amongst the Reporting Team. They identify file status and updates through various client systems. The lead also uses industry experience to provide senior leadership to other group members.
Duties and Responsibilities:
Monitors client systems for update requests
Leads, directs, and motivates Reporting team
Coordinates the activities of the Reporting team, including overseeing the workload of each team member
Works closely with internal teams to ensure files are tracked and updated properly
Maintains file status in both client and internal file tracking systems
Provides excellent internal customer service at all times
Works in a team environment to ensure equal allocation of workload
Reviews files to ensure the timeline is moving forward and escalate any issues
Coordinates training for all team members, specifically new hires, and training opportunities for tenured members
Completes special projects as assigned
Reviews, interprets and distributes client announcements to internal departments
Timely completes Vendor/Client requests for updates
Maintains Fannie Mae and foreclosure stage timeline compliance in client systems
Reports to the Director of Business Analysis
Skills and requirements:
A minimum typing speed of 50 words per minute is required
10-Key with accuracy is required
Work effectively under time pressure while striving for excellence
High attention to detail and accuracy
Ability to work independently and cooperatively as part of a team
Plan, organize, and schedule workload efficiently; manage multiple priorities effectively
Ability and willingness to learn new skills and take on new areas of responsibility
Display a high level of self-motivation
Excellent customer service skills
We are particularly proud of the long tenure of many of our employees, indicating NWTS is not just a great place to do business, but a great place to work as well.
Northwest Trustee Services, Inc. offers an excellent benefits package to full-time employees including medical, dental, 401K and generous paid time off policies.